eero stability issues after upgrade to 7.0.0
Since the upgrade of my eero Pro 6's to 7.0.0, my local network is very unstable, resulting in streaming failures (mostly dropouts) both from the Internet (Netflix, Disney+) as well as local streaming (Jellyfin) to my FireTV, which is wirelessly connected.
I'm very confident this started to appear after the update to 7.0.0. Devices that are directly connected (cabled) don't seem to have any issues.
Unfortunately, eero doesn't have any advanced diagnostics features, so I can't actually see what's happening in these streams to my FireTV. My best guess is that the network is dropping out (timeouts) for a couple of seconds intermittently.
Same issue since upgrade to 7.0.0. Currently on 7.0.1-64 with a 6+ gateway and 6+ access point with wired backhaul. It was difficult to get the firmware update to go through in the first place - I had to swap the gateway to get it to successfully install on both devices. I tried slowly/sequentially bringing the gateway and access point back online as suggested here, but no luck. The only thing that works is a power cycle, which seems to give ~24hrs of stability. The internet connection will drop (the wireless network stays up), the gateway LED will flash white, and maybe ~5min later, the internet comes back. This will repeat every couple of hours, until I power cycle the gateway, buying another 24hrs of stability. Very frustrating as I depend on the network for WFH, and, as it's been weeks, I'm unfortunately forced to consider another product.
Is there any update on this issue or are support still not responding? I've been having exactly the same issues as described since 7.0.1-64 was applied. Now working from home has become an absolute nightmare with calls dropping out and being disconnected from my remote work machine every few minutes. I deleted and recreated my eero network from scratch on Friday night to see if this would stop the issues but still today I'm being disconnected regularly if using the Wifi. Before 7.0.1-64 was applied, my connection had always been incredibly relaible so the contrast post-update is striking and incredibly frustrating. Spent a lot of money on these routers but if there is no fix soon I'll be ripping them out and repalcing thm with something else as the current issues are just too disruptive to live with
Looks like a new firmware has been released, but I don't see it in the app yet. Plus there's no mention of any fix for these stability issues:
Suffering severe instability in my network. (a bunch of 6+'s with one 5) I'm assuming it's with the recent firmware upgrade. I haven't tried the hard reboot yet but if this is going to be a regular thing with Eero I'm going to have to find a new mesh network system.
I just find it really disappointing- EERO worked perfectly up until v7 firmware for over 1.5 years. There are so many people reporting the same symptoms coupled with a real lack of response from the support team. Surely support have a few EERO’s kicking around and could quite easily replicate the issues. Like I’ve already said now moved to Deco’s and no issues. Good luck if you’re going to persist with EERO!
- 5 days agoLast active