kevinsol13 Yes! The fact that the wireless network stays up but the internet drops seems to be throwing all tech support for a loop. Eero says it's the ISP, but the internet stays up for my other devices. The only device it doesn't stay up for? My WFH computer!

McZwick I have a single 6 pro.  When my internet stops for the 5 seconds or so, I looked at activity on the 2.4 band.  What I see, in addition to my usual SSIDs, is a hidden id that spans the entire breadth of the 2.4 band.  When that signal disappears my internet resumes in about 1vton2 seconds. This phenomenon has been seen twice, and both times internet stops.  Possibly food for thought?  My eero hangs, stopping internet activity about 1 to 2 times per day.  This began right after updating and is easily recognized by yttv showing the spinning circle.

kevinsol13

same here.  this sucks!  how is orbi?

evilcatfish No response.  I cancelled my plan and looking to sell my 6 eero pro 6e on ebay.   and start a new mesh probably orbi before blqck friday ends

evilcatfish Did you try my resolution - https://community.eero.com/t/p8yyha6?r=83yymlc

Turn on each one and let it settle down one by one, it worked for me and it's been stable every since.

Daviduk Aas I was adding each device back in I left it 10-15 minutes before adidng the next one and gradually added them all. Believe this would be about the same as your were doing with turning everything off and turning them back on at staggered intervals. Everything seemed fine for about 24 hours, then last night started to notice slowdowns and today the wifi drops regulalry for periods of up to 30 seconds. I can try your rolling restart again tonight in case it makes a difference that I was adding the devices to the network rather than just powering them on I suppose. I'll let you know how that goes

smp7032b Yep, switching to TPLink Deco XE75's. Can't have an unstable network at the house because of a bad update. I'll be selling my Eero 6+'s as well.

ooshnoo 

Trying not to get my hopes up

davidmrawlins To add - in the Eero app where all my nodes were full bars for communication, now seeing some at 1 bar and others at 2 and 3 with a only a couple at full. Haven't moved any. I suspect the firmware messed up the auto-gain.

davidmrawlins So I unplugged all the Eero's and then plugged them back in one by one. (In order or closeness to the modem.) Looks like they are all full bars again. I'll check back in if they become unstable again or in a week. (Whichever comes first).

davidmrawlins Well that lasted all of 5 minutes. It looked good for a moment and then it all fell apart again.

davidmrawlins Took 1 Eero out of the mesh and it's looking stable (for now)

davidmrawlins Nope - still sucks. Update 7.0.1 is making my life miserable. My wife does work from home and this can't keep going like this. Looking at other mesh solutions.

davidmrawlins What you’ve described is identical to my experience as I’ve already posted. I’ve already cancelled my subscription and replaced with TP Link Deco XE75 mesh (good Black Friday deal on Amazon) works exactly like the EERO’s use to!! Absolutely rocks solid - I installed the Deco mesh in the same locations as the EERO’s were - all perfect! It took me no more than 20mins to install including fixing the new brackets. I would recommend you replace as there isn’t any indication or acknowledgment of a problem which is very disappointing to say the least. I’ve been running the Deco mesh now for a couple of weeks and recommend - no issues, rock solid and can now work from home !! Good luck.

Bradsas Thanks for the feedback! That's exactly what I was looking for. I was looking at the Deco XE75's! (At least they broke their Eero's close to Black Friday... lol!) Yah, I think I'm going to simply replace the whole network with TPLink. My wife runs a graphic/design marketing business and she can't have the network break for days/weeks and no support from Eero (If there was some way to quickly fix it I'd reconsider... like the ability to choose whether to update or even downgrade). Maybe if there was even communication from Eero letting us know those were features they were working on adding. But right now.... nothing. I can't imagine how many other people this has affected who haven't posted on the forums.

Jeff_eero_support Already sent an email Jeff. If possible I would like to return all 6 of my Eero 6+'s. (I suspect that won't be an option however), so failing that I'd like to replace all 6 as I don't know what damage the overheating is causing the units. Then at least I can resell the units with a good conscience.

davidmrawlins I'm not real impressed with support. I've had a ticket open since 10/15 where Advanced Security, when turned on, blocks my VoIP device.  Now, add this problem. "They have eyes at the highest levels looking at the VoIP problem, according to the update last week."  And they can't fix this one either, and it is more widespread.  I put an alert out at my work about the problems with this update, and there are also people with the same issues.

Sigh.

I'm really spending this Black Friday weekend looking for a different solution, and I'm going to see if I can turn auto renew on this thing off.  I'm at my wit's end too.  I don't know what software engineer did user acceptance and regression testing on this 7.0 firmware, but they did a horrible job, and need to be fired or at a minimum demoted.

hexbus agree.  Was working so well before!  Roll it back and then figure it out.  Orbi is expensive!

hexbus Yep, the fact that you can't revert your firmware is crazy considering how badly it broke my network. v6 was consistently working well.

Jeff_eero_support see all recent responses   is this you or someone at eero can please look into to save lots of people this issue and save eero some customers?