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eero stability issues after upgrade to 7.0.0

Since the upgrade of my eero Pro 6's to 7.0.0, my local network is very unstable, resulting in streaming failures (mostly dropouts) both from the Internet (Netflix, Disney+) as well as local streaming (Jellyfin) to my FireTV, which is wirelessly connected.

I'm very confident this started to appear after the update to 7.0.0. Devices that are directly connected (cabled) don't seem to have any issues.

Unfortunately, eero doesn't have any advanced diagnostics features, so I can't actually see what's happening in these streams to my FireTV. My best guess is that the network is dropping out (timeouts) for a couple of seconds intermittently.

110 replies

    • Oberon
    • 5 mths ago
    • Reported - view

    I thought of doing a ping test from my cabled PC to the wirelessly connected FireTV and indeed, seeing timeouts as predicted.

    • Oberon
    • 5 mths ago
    • Reported - view

    Also, there is very high latency internally to all wireless devices (in the range of 20-120ms), whereas when I ping google (8.8.8.8) from my wired PC I average 6-7ms.

    • Oberon
    • 5 mths ago
    • Reported - view

    Rebooted all eero's which stabilised the issue for maybe 30-45 minutes, but the timeouts are back.

    • Oberon
    • 5 mths ago
    • Reported - view

    Apparently, my main eero (the one connected to the wired network) was overheating. While it wasn't enclosed, it was sitting relatively close to other electronics (which were cold). It has been in that same spot for over a year & I never had any overheating issues prior. And it isn't even summer yet (temp in house around 21 C)! Anyway, I moved it to another spot, which seems to have improved the stability. Still, I feel that something in 7.0.0 is working the eero's more than previously, so I'm not 100% confident with the current workaround. What will happen when we reach summer?

    • Oberon
    • 5 mths ago
    • Reported - view

    And the timeouts occurred again. The bottom of the main eero feels really hot. On the advice of eero support, I swapped around the main eero with another eero. There's an immediate difference in latency, now getting responses in <3ms on average instead of the 20-120ms range before. So either something's wrong with one of the eero's, or it is the 7.0.0 update that is really increasing the CPU usage.

      • Hash
      • 5 mths ago
      • Reported - view

       hi we have the same issue since the upgrade, very flakey, will check the temperature. 

    • Michael_eero_support
    • 5 mths ago
    • Reported - view

    Hi   Can we get you all to update to v7.0.1 via the app (eero app->Settings->Software) and see how things are going after?

      • Hash
      • 5 mths ago
      • Reported - view

       i am already on that, talked to support earlier, they got me to swap around all the eeros and this made no difference, It stutters and pauses. Wired devices are fine

      • Michael_eero_support
      • 5 mths ago
      • Reported - view

      ok, please send us an email to support@eero.com and use the subject line "Community Followup - Hash - stability issues"

    • ooshnoo
    • 5 mths ago
    • Reported - view

    Just wanted to say that I'm seeing the same issue too on my Eero Pro 6 network. 

      • kjdayley
      • 4 mths ago
      • Reported - view

        I am too. 

    • Hash
    • 5 mths ago
    • Reported - view

    now getting regular drops on the eeros, accompanied with a red light on all units, fibre connections is still up at this point

    • Daviduk
    • 5 mths ago
    • Reported - view

    Same here, started after update (to v7.0.1-64) last night, before that my connection has been solid as a rock, very annoying. Multiple restarts to no avail. It's been painful just getting onto this site, as the connection keeps dropping.

    6 x eero Pro 6E's (3 wired via ethernet)

      • Jeffrey_eero
      • 5 mths ago
      • Reported - view

      David, please send us an email to support@eero.com and use the subject line "Community Followup - Daviduk - 7.0.1 stability issues" So we can take a look at this deeper. Thanks.

    • hexbus
    • 5 mths ago
    • Reported - view

    Same issue here - came here just to look for this kind of post. I haven't changed anything in my network, either. After upgrading to 7.0.0 and 7.0.1, my four 6E's have had WiFi connections start dropping out. For example, my wife will play Word With Friends and get "You aren't connected to the Internet" - but then retry and be fine. Or get an iPhone popup saying our wifi network isn't connected to the internet and ask if we want to keep retrying or not. If I run a speedtest on a laptop, I stand a 25% chance of getting a timeout when it tries to start running the speedtest.net speedtest. But if it runs it successfully finally, it's the normal speeds.

    Latency is higher than normal, just like OP.

    (I already have another case open with eero for over a month now about Advanced Protection shutting down my SIP tunnel - still haven't even heard about that yet.)

      • sjchur
      • 5 mths ago
      • Reported - view

      exactually the same issue here with my new Eero Max 7 devices.  Sounds identical to your problem 

    • Daviduk
    • 5 mths ago
    • Reported - view

    So, rather than rebooting from the app yet again, I unplugged all of my eeros for about 30 mins (probably a couple of minutes would have been fine), then plugged in the gateway eero and allowed that to be connected on it's own for about 20 minutes.

    I then turned on each eero in turn, leaving about 10 minutes before turning on the next one to check the network stayed up.

    My network has been stable for over 24 hours now, so fingers crossed it will stay okay (until the next update).

      • hexbus
      • 5 mths ago
      • Reported - view

       Let us know how it’s going today.  I’m trying the same method right now.  Going to let everything cool down - after swapping the main router for a spare 6E with no effect - and will do a rolling restart like you with 15 mins between everything.  Will report later how it’s working.  

      • Daviduk
      • 5 mths ago
      • Reported - view

      Hi, all fine now, no disconnects or slowdowns at all since I shut everything down yesterday.

      The thing with these eeros is that they are great when everything is working, but on the rare occasion something goes wrong, there's no way to look at logs, or roll back firmware or interact with the device.

      • hexbus
      • 5 mths ago
      • Reported - view

       I'm in the middle of restarting mine (same rolling restart as you), but I'm still having the intermittent issue with the wifi delays (not connecting, but will eventually connect upon retry).  I'll finish my rolling restarts and leave it alone for a while and see if it settles down or remains having issues.

    • ooshnoo
    • 5 mths ago
    • Reported - view

    please advise on this as it’s obviously not an isolated issue. 

    • ooshnoo
    • 5 mths ago
    • Reported - view

    Eero support has had me swap the gateway eero for one of my others.  I don't see how that can make  a difference, but we'll see what happens throughout the day and I'll post back with an update later on.

    Regardless, a new firmware update needs to be released to fix this issue.

      • ooshnoo
      • 5 mths ago
      • Reported - view

       Update... 10 minutes later...after swapping the nodes, the issue persists.

      • hexbus
      • 5 mths ago
      • Reported - view

       I did the same thing: no change either.  I haven’t talked to support about this issue yet.  They do need to fix it - it’s getting quite annoying and my wife wants to throw these units out two days ago.  

      • Jeffrey_eero
      • 5 mths ago
      • Reported - view

      Please send us an email to support@eero.com and use the subject line "Community Followup - ooshnoo - 7.0.1 stability issues" So we can take a look. Thanks.

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