eero stability issues after upgrade to 7.0.0
Since the upgrade of my eero Pro 6's to 7.0.0, my local network is very unstable, resulting in streaming failures (mostly dropouts) both from the Internet (Netflix, Disney+) as well as local streaming (Jellyfin) to my FireTV, which is wirelessly connected.
I'm very confident this started to appear after the update to 7.0.0. Devices that are directly connected (cabled) don't seem to have any issues.
Unfortunately, eero doesn't have any advanced diagnostics features, so I can't actually see what's happening in these streams to my FireTV. My best guess is that the network is dropping out (timeouts) for a couple of seconds intermittently.
110 replies
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I thought of doing a ping test from my cabled PC to the wirelessly connected FireTV and indeed, seeing timeouts as predicted.
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Also, there is very high latency internally to all wireless devices (in the range of 20-120ms), whereas when I ping google (8.8.8.8) from my wired PC I average 6-7ms.
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Rebooted all eero's which stabilised the issue for maybe 30-45 minutes, but the timeouts are back.
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Apparently, my main eero (the one connected to the wired network) was overheating. While it wasn't enclosed, it was sitting relatively close to other electronics (which were cold). It has been in that same spot for over a year & I never had any overheating issues prior. And it isn't even summer yet (temp in house around 21 C)! Anyway, I moved it to another spot, which seems to have improved the stability. Still, I feel that something in 7.0.0 is working the eero's more than previously, so I'm not 100% confident with the current workaround. What will happen when we reach summer?
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And the timeouts occurred again. The bottom of the main eero feels really hot. On the advice of eero support, I swapped around the main eero with another eero. There's an immediate difference in latency, now getting responses in <3ms on average instead of the 20-120ms range before. So either something's wrong with one of the eero's, or it is the 7.0.0 update that is really increasing the CPU usage.
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Hi Can we get you all to update to v7.0.1 via the app (eero app->Settings->Software) and see how things are going after?
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Just wanted to say that I'm seeing the same issue too on my Eero Pro 6 network.
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now getting regular drops on the eeros, accompanied with a red light on all units, fibre connections is still up at this point
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Same here, started after update (to v7.0.1-64) last night, before that my connection has been solid as a rock, very annoying. Multiple restarts to no avail. It's been painful just getting onto this site, as the connection keeps dropping.
6 x eero Pro 6E's (3 wired via ethernet)
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Same issue here - came here just to look for this kind of post. I haven't changed anything in my network, either. After upgrading to 7.0.0 and 7.0.1, my four 6E's have had WiFi connections start dropping out. For example, my wife will play Word With Friends and get "You aren't connected to the Internet" - but then retry and be fine. Or get an iPhone popup saying our wifi network isn't connected to the internet and ask if we want to keep retrying or not. If I run a speedtest on a laptop, I stand a 25% chance of getting a timeout when it tries to start running the speedtest.net speedtest. But if it runs it successfully finally, it's the normal speeds.
Latency is higher than normal, just like OP.
(I already have another case open with eero for over a month now about Advanced Protection shutting down my SIP tunnel - still haven't even heard about that yet.)
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So, rather than rebooting from the app yet again, I unplugged all of my eeros for about 30 mins (probably a couple of minutes would have been fine), then plugged in the gateway eero and allowed that to be connected on it's own for about 20 minutes.
I then turned on each eero in turn, leaving about 10 minutes before turning on the next one to check the network stayed up.
My network has been stable for over 24 hours now, so fingers crossed it will stay okay (until the next update).
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please advise on this as it’s obviously not an isolated issue.
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Eero support has had me swap the gateway eero for one of my others. I don't see how that can make a difference, but we'll see what happens throughout the day and I'll post back with an update later on.
Regardless, a new firmware update needs to be released to fix this issue.
Content aside
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