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eero stability issues after upgrade to 7.0.0

Since the upgrade of my eero Pro 6's to 7.0.0, my local network is very unstable, resulting in streaming failures (mostly dropouts) both from the Internet (Netflix, Disney+) as well as local streaming (Jellyfin) to my FireTV, which is wirelessly connected.

I'm very confident this started to appear after the update to 7.0.0. Devices that are directly connected (cabled) don't seem to have any issues.

Unfortunately, eero doesn't have any advanced diagnostics features, so I can't actually see what's happening in these streams to my FireTV. My best guess is that the network is dropping out (timeouts) for a couple of seconds intermittently.

110 replies

    • ooshnoo
    • 11 mths ago
    • Reported - view

    Eero support has had me swap the gateway eero for one of my others.  I don't see how that can make  a difference, but we'll see what happens throughout the day and I'll post back with an update later on.

    Regardless, a new firmware update needs to be released to fix this issue.

      • ooshnoo
      • 11 mths ago
      • Reported - view

      email sent.

    • blorbs
    • 11 mths ago
    • Reported - view

    I've got one eero 6 and six eero 6 extenders.

    They all crapped the bed on the latest update to 7.0.1. The network is nearly unusable with frequent dropouts, even after a restart. Range is a problem too, as some of my extenders are no longer able to receive signal from my gateway. 

      • Jeffrey_eero
      • 11 mths ago
      • Reported - view

      We hear you, please send us an email to support@eero.com and use the subject line "Community Followup - blorbs - 7.0.1 stability issues" So we can take a look. Thanks.

    • arein11
    • 11 mths ago
    • Reported - view

    Is this only happening on 7.0.1-64?  I have an software update pending, but don't want to do it now lol.  I have 2 6+ , and from what I've read pros and 6e have been mentioned.  

      • ooshnoo
      • 11 mths ago
      • Reported - view

       I would hold off on the installation if I were you.

      • arein11
      • 11 mths ago
      • Reported - view

      how?  its automatic isn't it?

      • ooshnoo
      • 11 mths ago
      • Reported - view

       yeah but sometimes honestly it still takes days to actually install.  what i've done now is change the update window to the middle of the day in the hopes that it's smart enough to realize the network is busy and not to update.  who knows if that will work.

    • McZwick
    • 11 mths ago
    • Reported - view

    Same issue for me. We just got an Eero router, replacing a very old Netgear. But the very old Netgear was enough for me to work at home. Now I can't! How can I fix this very quickly?! 

    Thank you

    • Daviduk
    • 11 mths ago
    • Reported - view

    I've just come back to confirm that my eeros have been fine since I carried out my rolling restart, see my previous posts for info.

    • ooshnoo
    • 11 mths ago
    • Reported - view

      Any update you can share on a fix???

      • sjchur
      • 11 mths ago
      • Reported - view

      I have been having exactually the same issues on my Eero Max 7 devices running 7.0.1 firmware.

       

      It is like the network is being slow to respond and being intermittent for a couple of seconds every so often. It is extremely annoying and not what you would expect from such an expensive high end device. 

       

      Never had this issue with my previous Eero 6e devices and am certain it is this new firmware causing the issue. 

       

      All of my Eero Max 7 devices are connected together by Ethernet backhaul.  

    • Bradsas
    • 11 mths ago
    • Reported - view

    Having the same issues as mentioned numerous times above. EERO 6 pro - very unstable since the latest firmware upgrade. Been running without a glitch from April 2022 until now. Completely unusable - need a fix or rollback to previous firmware ASAP !! Still paying the EERO subscription but I’m sure that may stop soon !!

      • Bradsas
      • 11 mths ago
      • Reported - view

       Just spoke to EERO support and asked if this can be passed urgently to the development team for them to look into. From the number of similar comments/ issues in this discussion there has to be a common issue i.e. new firmware.

    • justind01
    • 11 mths ago
    • Reported - view

    I’m having the same issue with my three Eero Pro 6E mesh. The disconnects interrupted my VPN so many times since v7.0.1-64 (causing me to lost work each time) that I gave up a drilled a hole in a wall to be able to route an Ethernet cable to my office. Not pretty or clean, but I hope it works, because it’s driving me crazy. 

    • Bradsas
    • 11 mths ago
    • Reported - view

    EERO premium subscription cancelled and devices removed. it’s completely unusable now due to the frequent drop outs / instability. A shame as I have been running glitch free for over 1.5 years until the latest firmware upgrade 7.01.64. Time to move on as no indication that anyone is looking into this. From the number of similar comments on this forum there has to be a common issue here.

      • smp7032b
      • 10 mths ago
      • Reported - view

       

      same here thinking of canceling subscription if not fixed 

    • ooshnoo
    • 11 mths ago
    • Reported - view

    Hello?     Any update you can share on a fix???

    • sjchur
    • 11 mths ago
    • Reported - view

    It is worrying how Eero are not commenting on this issue and the now obviously needed urgent fix. 

    My Eeros had been completely fine until this latest firmware update.  Now they have slow reaction and response.   please update us

    • arein11
    • 11 mths ago
    • Reported - view

     I’ve been pushing back the update by changing my install times daily.  Are you guys wirelessly backhauled or Ethernet backhaul?  Also I’ve seen a lot of mentions about the pros, 6e, anyone have this issue on the 6+?  

      • sjchur
      • 11 mths ago
      • Reported - view

        

      I am fully ethernet backhaul. On my new Eero Max 7's

    • ooshnoo
    • 11 mths ago
    • Reported - view

    All requests for support seem to have fallen on deaf ears.  They are no longer responding here, nor have they responded to the 3 emails I've sent in the past few days.

      • sjchur
      • 11 mths ago
      • Reported - view

      They have also not responded to me as well.  Makes you wonder if this a huge issue and they are inundated with reports and complaints. 

    • Kensang
    • 11 mths ago
    • Reported - view

    Have 3x6 pro setup. Had been going back and forth with eero support. My connection has been dropping at least 20 times a day. It has been an absolute nightmare. Eero support claims the my upstream is the issue and that I need to call my isp to come take a look. Bought a 6e as a gateway change to see if that helps. Everything happened after the recent update. I feel like I’ve been on these threads everyday reading the amount of issues everyone is having. Can’t imagine it has anything to do with upstream issues. They’re asking me to run a constant ping which makes zero sense to me.  I’m so close to switching my entire setup. I can’t believe there isn’t a rollback option to the software. 

    • ajhawar
    • 11 mths ago
    • Reported - view

    I'm having all the same issues described here, and have had them since whatever update was pushed in mid-September. Have upgraded to all subsequent firmwares since then thinking it would resolve.

    Had previously been using my single Eero 6Pro in the same configuration for 18+ months with literally no issues at all. Now I cannot reliably work in my home office (I live in a ~600 sf apartment) and as of today, I'm even having performance issues sitting one foot from the Eero router.

    Have called Eero 3 times, and they've flipped some 'optional' settings (turning on Thread support, turning on "Optimize for Conferencing and Gaming" etc) and had me replace the ethernet cable connecting my Phillips Hue Bridge to the Eero. Nothing has worked.

    At this point, I'm waiting to go out of town for the Thanksgiving holiday and hopefully finding another router on a good Black Friday sale.

    • cryocide
    • 11 mths ago
    • Reported - view

    I’m on 7.0.1-64 on an eero Pro 6E and a Ring Alarm Pro, and I’m having random smart home devices drop off the network. Things were fairly rock solid before now. Cutting power to the devices and then powering them back on resolves it temporarily and there doesn’t seem to be an obvious pattern to the drop outs. Local UDP communications to the lights that support it doesn’t work either in this situation. Compatibility mode and 2,4GHz only mode don’t resolve it either. 

Content aside

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