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Band Steering made the device to hang on one of the eero’s and never changed, so the connection in some areas was low or null. Disable it.

6 replies

    • txgunlover
    • 4 yrs ago
    • Reported - view

    What type of device?

    • Jorge
    • 4 yrs ago
    • Reported - view

    EERO 3 Mesh

      • txgunlover
      • 4 yrs ago
      • Reported - view

      Jorge That's the AP, what CLIENT are you saying hung to an AP?

      • Jorge
      • 4 yrs ago
      • Reported - view

      My IPhone 11 hanged on one eero, with a poor connection even when I was closer to another one

      • eero_support
      • 4 yrs ago
      • Reported - view

      Jorge 

      Hello,

      Apple technology holds onto APs for a long time before they drop the connection and look for a closer AP with a better connection. Currently the only work around for this behavior is to toggle wifi off and back on to reconnect to the network and the Apple device will choose the best AP for it's current location.

      Thank you,

      James Wilcox

      eero Support

      • Jorge
      • 4 yrs ago
      • Reported - view

      Thank you

Content aside

  • 4 yrs agoLast active
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