0

Band Steering made the device to hang on one of the eero’s and never changed, so the connection in some areas was low or null. Disable it.

6replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • What type of device?

    Like
  • EERO 3 Mesh

    Like
      • txgunlover
      • txgunlover
      • 4 mths ago
      • Reported - view

      Jorge That's the AP, what CLIENT are you saying hung to an AP?

      Like
      • Jorge
      • Jorge
      • 4 mths ago
      • Reported - view

      My IPhone 11 hanged on one eero, with a poor connection even when I was closer to another one

      Like
    • Jorge 

      Hello,

      Apple technology holds onto APs for a long time before they drop the connection and look for a closer AP with a better connection. Currently the only work around for this behavior is to toggle wifi off and back on to reconnect to the network and the Apple device will choose the best AP for it's current location.

      Thank you,

      James Wilcox

      eero Support

      Like 1
      • Jorge
      • Jorge
      • 4 mths ago
      • Reported - view

      Thank you

      Like
Like Follow
  • 4 mths agoLast active
  • 6Replies
  • 62Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com