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Blocked Devices Accessing Network

I have a newly installed Eero 6 Pro and it is working great, including HomeKit, but there was a device on my network that I did not recognize so I blocked it.  It is still accessing the network at 2:38 AM, and occasionally at other times.  It says the manufacturer is "Private" and the host name is "none".  I have no idea what this device is or how it is accessing the network while blocked.

3 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello norshoco ,

    Check the article I have linked below and let me know if this is the process you followed. 

    https://support.eero.com/hc/en-us/articles/115001613323-How-do-I-block-unwanted-devices-on-my-network-

    Edit: One other step you can take is to change the password on your network.

    • norshoco
    • 3 yrs ago
    • Reported - view

    James,  Thank you for the response.  I had already blocked the unknown device as detailed in your link and it shows up in a separate grouping called "blocked.  Per your suggestion I have changed the password and also turned off the Amazon "Frustration Free Setup" option to stop the password from being shared with Amazon.  I will let you know if this device still accesses my network tomorrow in the early hours.

    • norshoco
    • 3 yrs ago
    • Reported - view

    James,  Just to follow up.  Since changing my password, and not sharing the new password with Amazon, the unknown device has not accessed my network for 3 days.

Content aside

  • 3 yrs agoLast active
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