Help Can't conect
Hi all , got My eero 6 installed , new modem , installed the app on my phone it cand find eero router, so tried on my pad and it found it but says cand conect to the Internet, says external ip adress has a problem , thank in advance, talk talk no help
The first thing you want to try is unplug both the modem and the eero from power for at least 3 minutes.
Plug the modem in first, wait for it to finish booting and then plug in the eero.
If that doesn't get it to work it is usually a good idea to test the modem and make sure the modem is providing access to the internet via the ethernet cable.
If you have a testing device, something that you can hardwire in using ethernet and browse the internet with, like a laptop, desktop, Playstation, Xbox or some smart TVs, that would be helpful.
Switch from modem->eero to modem->testing device and see if you can browse.
If you cannot, call the ISP (and I would leave the testing device hooked up, that way when they say "it's fixed!" you can test and verify).