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Eero 6 Unresolvable "We Found an Issue" error message

I've been trying to setup this Eero 6 off & on for 2 days now.
I did buy the unit 2nd-hand from a fellow on Facebook Marketplace. It was 1 of 4 devices i purchased, the other 3 were different manufacturer/model & those work great.
This Eero 6 unit was by itself.
I followed the in App(for Android Samsung Galaxy A70 - Android Version 11) instructions which failed with the same error several times. After multi attempts i came to the internet looking for answers. . .
Found a previous post here in the Community (Eero fail registration) and saw this suggestion posted by eero support person[michael_eero_support]
"For this error message try unplugging both the modem and the eero from power for at least three minutes, plug the modem in first, wait for it to boot, then plug in the eero.  Wait for the eero to get to the blue led (flashing or steady), give it a minute and try again."
So i tried this a few more times, i would even go into my mobile phone and clear the cache for the eero app in between attempts thinking that could also be a possible issue, all to no success - constant error "We Found an Issue"
I also inter-mixed soft(yellow-7 second) and hard(red-15 second) resets
The fact that i bought it 2nd-hand, could it still be registered to a previous owner?( is that a thing? ) Could it be part of a pair and not be used individually? Could the previous owner have changed a setting that doesn't reset when you Soft or Hard Reset the device?
I've included a screen shot of the label on the bottom of the device . . .
Thanks in advance regardless of the answers i get back, it's good to see a place where you can at least ask the questions.

Kevin

3 replies

    • Michael_eero_support
    • 9 mths ago
    • Reported - view

    Hi   This particular eero is owned by an ISP, Eastlink, and will not work without their authorization.  You can try giving them a call and seeing if they will authorize/sell the eero to you, but frankly your better bet would be to return this eero to where you bought it from, get a refund and buy a retail eero.

      • kmhobbs
      • 9 mths ago
      • Reported - view

       haha, okay Michael, thank you for the quick response. I suspected for sure after all the attempts, something else was at play. i got a decent deal on all the devices i purchased from the seller, so i won't worry about one unit not working. I'll not bother Eastlink as it was leased to another user and that sounds like a dreadful phone call with their support people. i'll just destroy it and have it recycled.

    • Stonewilly
    • 6 mths ago
    • Reported - view

    I’m having the same issue, I bought a retail eero and I linked it with an eero provided by my isp. Can that be the issue? 

Content aside

  • 6 mths agoLast active
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