Thank you for bringing this to our attention. We're sorry to hear that you have been having problems. We've sent you DM as we would like for you to contact us so we can take a look at the issue. Please follow the instructions in the DM. Thanks!
I need to chime in on this as well. Spent two hours on hold yesterday and had to hang up. As I type now, I called at 7:02 Pacific time (2 minutes after tech support opened) and have been waiting for 50 minutes. I think the company might consider beefing up their tech support response team.