MacBook Pro Connection Problem
Hoping to find some help here before I can get a hold of Tech Support. My MacBook Pro is able to connect to Eero but the internet is not functional. Our other Apple and non-Apple devices work just fine. My MacBook Pro is in stationary position. Thanks for your help!
Hello, Just installed the eero network and my wife's MBP is having the same network issue. In addition, she had to disable the trackball as it was taking on a life of its own when connect to the eero network. Not sure if anyone else had the trackball issue when the eero network was connected. seems a bit odd but maybe it is some sort of device conflict. We shutdown the eero network and I replaced it with the Linksys wireless router we had been using with no issues for a few years. After doing this earlier today the network works fine and the track is not having any issues. My wife took the MBP to Apple, it worked fine there and they could not find any issues. Seems like there is a "known" issue with MBP and erro. Who own the issue is still to be determined it appears. Considering sending my eero back to Amazon and getting my $400 back for something else. Not sure I agree with having to setup a static IP for the MBP as others have suggested which seems to resolve the issue however I am not sure if that is a permanent fix. Any feedback welcomed.
When I get back home I am going to do some testing on this. Not sure if it is a coincidence but the trackball issue started when it first connected to the eero network, did not happen when not connected to the network outside the house, happened again when back in the house connected to eero and then it went away when she shutdown the eero network and turned the Linksys network back on. I work in the technology industry so I understand erro's consistent position of "any known issues with MacBook Pros on eero networks" when indeed there are issues. What would be beneficial is that eero work with Apple to identify where the issue is. I don't think people care if the issue is with eero or Apple or both but would prefer to see some effort to collaborate with Apple rather then just say there is no known issue. What I do know is, the majority people are going to change out there eero networks and not their MBP (a $1500 device) if they can't get it to work correctly. And, unresponsive support will only have people spread the word not to buy eero. Not because of the MBP compatibility issue but because of the let's take the corporate party line position of "no known issues". How about we have not been able to duplicate this issue repeatedly and we would like to work with our community who are having this issue to better understand your device, configuration, etc.. and see if we can identify some common things that may be causing this issue.
I will provide an update in the next day when I get back and do some testing. thanks,
I still have daily problems connecting to my eero wifi from both of my MacBook Pro laptops. Almost every time I open the lid and the laptop wakes up, it can't connect. I end up having to disable/re-enable wifi several times before it finally works. In the past (before this issue started happening) it was always connected as soon as I opened the lid.
I've created IP reservations for both Macs but that does not seem to have improved the situation. I also tried resetting a bunch of stuff on the Macs (PRAM and SMC), but that didn't help either.
Any ideas on how to actually fix this, short of getting rid of eero?
Another user with the same problem. only in bridge mode, which I need for various reasons. Has anyone found a permanent solution to this problem?
I am also in bridge mode and still experiencing the issue with no resolution from eero.
eero - Would you please provide an update on your research into this issue; you will continue to lose customers if there is not a resolution soon.
Same issue for my work MBP, my personal MBP, and my wife's work MBP. Any update on this. Clearly a problem with eero at this point and I am at a point of thinking I should just sell these things on ebay and replace them.
I wonder if the issue here is the same as this one I posted about the other day:
You folks with MacBooks - when it can't connect, does it come up in your menu bar with the wifi symbol with a "!" over it, i.e. it connects but can't get an IP address? If so, if you go into System Preferences -> Network -> WiFi -> Advanced -> TCP/IP - Renew Lease, does it give you an IP address (even if it loses it again quickly)?
- 5 yrs agoLast active