paulmez  —

Thanks for the reply. 

Just to clear up anything that may have come off otherwise on my end, I wasn't trying to say you weren't experiencing any issues. Based on the fact that a large population of our customers use MacBook Pros (including everyone here at eero who test the eero product in our homes), we haven't seen any consistent issues that would deem there to be a known issue with MBPs on eero networks. That doesn't mean there isn't something going on, but we are not able to identify an issue without having tech support dig into the specific issue you are currently running into.

I can assure you our support team isn't unresponsive, and we'll do everything we can to get to the bottom of what is going on. 

Thanks again.

paulmez - agree with you on the fact that it is a shame that eero has not taken advantage of this group of people experiencing the same issue. I struggled with this for months and months before finally giving up and switching to Open Mesh hardware (and cloud-based software). I have not experienced the intermittent connection issue once since ditching eero. I didn't get enough of my money back from selling the first three (I have another set of three located in another home which I will switch out in the spring), but I do not regret switching as not only has reliability ceased to be an issue, but performance is much better too.

eugk Welcome to the sad club. I tried fo months and months. What you describe is exactly what several of us were seeing. Disable and re-enable wifi and it works fine - for a while.

Once eero gave up on it - they just said it was a mystery - I gave up and switched to Open Mesh and have not had one single problem in months.

Sad that eero never used this thread to determine what we all had in common.

Thanks for the reply. It's good to know that other mesh products are working out better. Of course, that's not a great solution when I just spent $400 on eero a few months ago. I've also recommended eero to other people, which is starting to feel like a mistake 😕

eugk —

Thanks for chiming in. If you haven’t yet, please contact eero support.

Due to the limitations of troubleshooting and diagnosing a specific issue over the community, as well as the tools available to our tech support team, the best way to figure out what is specifically happening in your case is by opening a ticket.

Please email support@eero.com and mention this thread and add “ATTN Jeff C” in the subject line. Our mesh team has specific steps to take so we can try and reproduce your issue, so I’ll make sure whoever you are working with has those steps.

Thanks.

eugk I have the same issue, it's very annoying. The issue arises consistently when waking my mbp at a different location in the house, near a different access point (different eero -- I have two 1st gen eeros in my house). My current workaround is just disable / enable WiFi on my mbp, but it's annoying and shouldn't be necessary. I just ordered a Plume WiFi system which I've heard handles handoff between access points the best of all mesh systems at this point in time. Hopefully eero can push a firmware fix for this. I'll be running the Plume for a few weeks to see if that solves my issues.

camtheman Please do keep us posted. We have experienced the same issue with our MBP for years and it is reaching a point where we may also need to replace eero. My wife can't rely upon wifi while working from home. I would ask eero to look at this issue as a greater priority. I have tried many troubleshooting steps over the years with none working. 

kjonmiller I've been using a new Plume system now for around 10 days, using all of my devices in the same manner as before. This connection issue hasn't happened so far, which is looking very promising. I'll post back here if it does happen though.

BillZ I had the same problem for a long time. I tried Orbi, Google, Open Mesh and a couple more I can't remember any more - every one of them worked fine with no connection issues. I switched to Open Mesh, sold my eeros for pennies on the dollar, and am happy as a clam. As much as I loved the eero simplicity, I was too frustrated with their unwillingness to acknowledge the problem or leverage the people in this thread to stick with them.