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eero plus - DNS Used?

Hi All,

Before signing up for eero plus, I switched my eero's over to using Open DNS. I've noticed on the app that the ability to change my DNS has been disabled, but what is odd, is that my devices are still using Open DNS. I thought everything ran through ZScaler with eero plus, am I mistaken? My content filtering, etc. works as expected, I'm just confused why everything is set to Open DNS, unless this is by eero's design. I've verified my devices obtain the DNS automatically, so they're getting  the Open DNS address from the eero. 

 

Thanks!

Rico

11 replies

    • jediami
    • 7 yrs ago
    • Reported - view

    Hey Rico,

    Did you ever find out why Open DNS settings seem to have persisted through eero plus?  The exact same thing is happening within my setup.

    Scott

    • jediami
    • 7 yrs ago
    • Reported - view

    Actually - I set back to ISP (Default) settings for DNS.   I use Charter Internet so nslookup returns charter name servers.  After turning on Advanced Security and restarting my eero network nslookup still returns charter name servers.  

    Sooooo... I'm not exactly sure what's going on here... lol.  

      • eero Community Manager
      • Jeff_C
      • 7 yrs ago
      • Reported - view

      jediami —

      Thanks for reaching out and sorry to hear the issue you are experiencing. If you haven’t yet, please email support@eero.com so our team can take a look into what is going on.

      Thanks!

    • gc916
    • 7 yrs ago
    • Reported - view

    I'm seeing the same behavior that Rico and jedlami reported...OpenDNS settings persist, even when eero plus is enabled.

    • Benaar
    • 7 yrs ago
    • Reported - view

    Seeing the same issue here. I turned on the trial of Eero Plus yesterday afternoon and my OpenDNS requests immediately flatlined. Seems like an underhanded way to approach network security.

      • eero Community Manager
      • Jeff_C
      • 7 yrs ago
      • Reported - view

      Benaar  When activating eero Plus, your DNS settings will change to the required DNS for eero Plus to operate and run through the ZScaler DNS. For this reason, any previous DNS configurations will no longer be in use.

    • Danabw
    • 7 yrs ago
    • Reported - view

    Any updated response from Eero on this? 

      • Synux
      • 7 yrs ago
      • Reported - view

      Danabw No.  I don't think they're paying attention.

      • eero Community Manager
      • Jeff_C
      • 7 yrs ago
      • Reported - view

      Synux  Danabw

      If you are seeing a similar issue to what is being reported above regarding eero Plus using your previous DNS settings instead of the one that should be used with eero Plus, please let our team know so they can take a look. 

      Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . Thank you.

    • mchmarny
    • 7 yrs ago
    • Reported - view

    I had to cancel my plus subscription as the DNS change on Comcast cable kept resulting in massive increase of 503 service unavailable (failed to connect to endpoint) errors. When I disable plus and switch it back to my Google DNS (8.8.8.8, 8.8.4.4) all these errors go away. 

      • eero Community Manager
      • Jeff_C
      • 7 yrs ago
      • Reported - view

      mchmarny  —

      Did you happen to report this to our support team as well? This isn't something we've seen from others, so it'd be good for our team to take a look at what was happening.

Content aside

  • 7 yrs agoLast active
  • 11Replies
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