Finally, I’m a happy customer
Just wanted to say it’s been a few months now with my Eero 3 piece system and finally, I’m a happy customer. I’ve tried many mesh networks and decided on the eero for its performance nd reliability. I admit tho, range isn’t as far as other routers but it’s been pretty solid and reliable. The app is clean and informative and easy to use. The few times I’ve called customer service, I’m welcomed, and easily helped. Never felt like one of the reps were reading off a FAQ card giving generic answers like other companies do.
Ive managed to successfully use cujo firewall with eero by bridging both units nd rebooting everything. Some of you know, I’ve had some issues with it. Everything performs exceptionally well now with my 50+ devices. When I called to cancel my trial Eero Plus, since I now have the cujo, it was done immediately without the rep trying to convince me to keep it, trying to sell it or force it don my throat. I respect that.
I do wish however, some of the features of Eero Plus were included, specifically parental controls and ad blocking, Or at least, purchase features a la carte. Some of us don’t need or want things like password managers or VPNs. Some of us already own them. Just a thought.
I hope Eero continues to strive to be the better mesh network company, and excel in their customer service, the latter being paramount. Thank you for a well built product and I look forward to seeing greater things from Eero.