Logitech harmony hub(s) constantly disconnecting

Apparently Harmony hubs don't like mesh wifi SSID's much at all... sometimes I can go days with my hubs remaining connected (green light), but then I have times they disconnect multiple times a day.  The only way to successfully get it to reconnect requires me to turn off my additional 2 eero's leaving only my main one powered.  The logitech harmony hubs then take a couple minutes to jump back on and then I can re-power the 2 eero's.  Not sure who can better fix this issue, eero or logitech... or better yet, maybe Eero can work with logitech to make this issue better for all... Thoughts? 

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  • When did you last connect your Logitech hubs to a computer and check for software updates for them?  

    Latest eero firmware is 1.1.4  

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  • Firmware updates for the hubs are actually handled by the iOS app, and they were updated as recently as 2 weeks ago with no change to the disconnect

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  • Have you contacted Logitech?  My Logitech hubs aren't having the same issue. I'm also on Eero firmware 1.1.4. Not sure if that makes a difference or not. 

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  • Hi  tekie99 —

    Thanks for reaching out and welcome to the eero community. Also, thank you  Richard1864 for chiming in!

    If you haven't yet reached out to our support team regarding this issue you are experiencing with your Harmony hubs, I encourage you to reach out so that we can take a look into what is going on.

    Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

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  • I have been having off and on problems with my harmony hub disconnecting too for months. I have tried contacting support but at the time they weren't able to see anything that looked wrong from the eero logs.

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  • I have a Harmony Hub and eeros. I had many issues connecting the Harmony Hub (which I blame on the Harmony) so I plugged my old router into one of the eeros and connect to the Harmony through that. That has worked flawlessly. Harmony uses either an old or a homegrown network stack. It doesn't conform to modern standards.

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  • That is actually how I have my eero's setup. They are in bridge mode.

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  • I've had similar problems with the Harmony hub bouncing from node to node until it disconnects.

    I also have A SmartThings hub in my home.

    When I checked the channels the ST hub was running on channel 6 which potentially interfered with the Eero channels.  I moved that hub to channel 14 which did not overlap and the disconnect issues went away (at least for now).

    I'd suggest that you check for the presence of additional mesh networks, such as SonosNet or a Zigbee network (smart home automation protocol) and make sure that they aren't residing on channels which can interfere with the Eero network.

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  • I have two harmony hubs and have not had any issues with them connecting.  Both on wifi to ethernet-enabled Eero units in two different parts of my home, so connecting to two different Eero's.  I do try to update them about every month with any firmware updates.

    I also have several Sonos units running on SonosNet with no issues.  

    As I recall, Harmony was an application by Logitech out of Canada from years ago.  I would bet they inherited a lot of older tech given how long the device has been around in multiple iterations, but not sure how that would affect the hub, which is much newer technology and only been out for perhaps 3 years or so.

    neil

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