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EERO 6 Drops connection every time internet provider goes off line and wifi never comes back on line without reset.

Just moved in to new house a month ago. Bought a new Netgear Nighthawk CM1100 modem compatible with Comcast, my home has a Luxul 26 port Gigabit ethernet switch for everything in the house. If the wifi is only connected to modem without the switch, all works great. If I plug he switch in, all works great. If Comcast goes down and 26 port switch is unplugged, my modem comes up and wifi comes up on line with no issues. If the 26 port switch is connected, the wifi never comes back on line. App says it's active but no traffic. If I disconnect the switch, reboot EERO 6, it comes right back on line. Never need to reboot modem, it's always back up. If I reconnect switch afterwards, everything works great until Comcast drops next and I have to reboot EERO 6. Never had this problem in my old house which was completely automated as is this new home. 

1 reply

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello,

    It seems like the primary cause to the behavior is the switch based off the testing that you have stated. I would suggest that you reach out to our support lines. I have provided a link below that will help you find the best number to call.

    https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

    Thank you,

    James

    eero Support

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  • 3 yrs agoLast active
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