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How to UN-Pause a device

I have a device that is not part of any group but I CANNOT unpause it.  It's an ipod that had previously been paused from time to time but has since been removed and reset.  I have also removed all family groups to ensure nothing is paused.  It's making me nuts.

8 replies

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi  jb@cinci.rr.com

    Thanks for reaching out and sorry to hear the issue you've encountered.

    If you haven't yet, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com. Our team will be more than happy to help you resolve this issue.

    • jb_cincirrcom
    • 7 yrs ago
    • Reported - view

    Jeff C. 

    • jb_cincirrcom
    • 7 yrs ago
    • Reported - view

    All resolved, required an update and some restarts

    • Leah21s
    • 7 yrs ago
    • Reported - view

    This has happened to me to how do you fix i???

    • Leah21s
    • 7 yrs ago
    • Reported - view

    Jeff C. how do you un-pause a device that has been pause??

    • Leah21s
    • 7 yrs ago
    • Reported - view

    Jeff C.

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Leah21s —

    Thanks for reaching out. I'm sorry to hear you are having trouble unpausing a device.

    A device can only be unpaused from within the eero app. To unpause a device, open the eero app and take the following steps:

    1. Tap the menu button in the top left corner
    2. Tap on Family Profiles
    3. Unpause the profile by pressing the "Resume" button (looks like a play icon)

    If you wouldn't like to pause this device at all, you can remove it from the profile by tapping on the device, scrolling to the bottom of the page, and tapping on Remove From Profile.

    I hope this helps! If you have any other questions, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . Our team is happy to help!

    • Blee27366
    • 3 yrs ago
    • Reported - view

    Plz help me to unpause my phone it won't connect to wifi or internet 

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