I followed the setup as directed and was sorely disappointed..still didn't have functional wi-fi in my home office, the furthest spot from the modem in an old building with thick fire brick walls.  As I sat at my desk staring at eero # 3, I saw the ethernet hole in the bottom of the device.  I hard wired a cable from my computer to that hole in the device and was connected to the system as if I had run a cable from one end of the condo to the other (not possible).  I found this solution as a desperation attempt before returning the system.  Hopefully this will help someone else.


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  • What are you hoping helps someone? The fact the port can be used or that wifi doesn't work in your home? Did you contact support and see if all the hops are good? 

  • I don't have the knowledge of a techie so when I am disappointed that a possible solution doesn't work and then find a solution that does solve a very big problem, I'm thrilled and willing to share that solution with someone else who might be in the same boat.  That was my hope in posting.  

    Do you have any idea how many times I have contacted "support" in the last 10 + years in the hope of getting decent wi-fi?  And how many times I have been sorely disappointed?  Put that in the mix, and maybe you will understand just how elated I was to FINALLY have a functional system and I figured it out by myself.  BTW FuzzyG, how old are you?  I'm 75 and didn't have the benefit of growing up with all of this tech stuff.   I love it and will continue to learn, tho many times it is the hard way.

    Thank you for your snarky question/answer.  I learned and probably already knew that the hole in the EERO is called a port.





  • Judi 

    Wait, I'm a little confused. You do have wifi working now?

    Your brick walls are terrible for wifi, by the way.

    One of the things I love about my eero system is using those ethernet ports on the additional eeros, which makes my devices act like they're connected straight to my modem.

    If you ever need more ports, you can just plug in an ethernet hub, then plug your devices into that hub. No configuration required. Just plug and go!

    I'll also add that eero support is fantastic. They're based in Austin, TX. They speak English. They actually know what they're doing and don't just blindly follow a script. So, the "support" that you were reluctant to call? Don't be afraid! They're great! Also, wait times are usually seconds long. I've only called a few times (I'm in the beta program), but I've never had to wait more than about 10 seconds to speak to a person.

  • Hi  Judi  —

    Thanks for reaching out and for sharing your experience! I'm thrilled to hear how easily you were able to resolve the issue you ran into on your own! We always love to hear these types of stories.

    With regards to contacting eero support, I wanted to let you know that we pride ourselves on having an incredible support team. If you ever run into an issue of any kind, or just have questions, we'd love for you to give us a ring! We're here to help and show you how great a tech support experience can truly be!

    If you'd ever like to get in touch, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.


    Jeff, eero Community Manager

  • Judi

    Don't get offended. I was looking for clarification on what you were posting about. Your tech level is exactly why eero systems are great. They are putting the U N & P back into UPnP.

  • FuzzyG 

    Glad I could clarify, was not offended.  Now I'm showing my age ? or lack of knowledge,,,what is U N & P or UPnP

  • Judi 

    Universal plug and play. I have supervised many people, because they didn't feel comfortable, setting up eero that aren't tech savy. All of them shocked saying "that's all I had to do? It's done??"  my 65 year old father set up 3 units in 10 minutes and couldn't believe that he did it without guidance. It's been down 2 x in 10 months, both for ISP reasons. 

  • FuzzyG My computer guru ( I used to pin diapers on him) calls me his poster child for this stuff.  I will always seek answers on my own before I call him and I love to learn.

  • Judi So there is always hope for us "old folks"

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