Location, Location, Location

 Since installing three eeros  in my house last night, now location-based apps (weather, maps, etc.)  put me in Michigan even though I live in North Carolina. Anyone know a fix for this?

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  • Hi  josephnilo

    Thanks for reaching out and welcome to the eero community. Would you mind sharing what devices you are experiencing this issue on? This isn't something we've heard before, and not too sure how eero would play a part in it, but happy to try and help you find a fix.

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  • 3 eero models A010001 running software v2.1.0

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  • Ah, sorry for that josephnilo . In terms of devices, I was referring to a phone, laptop, etc.

    Thanks!

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  • Current device is iPhone 7 with latest version of iOS. 

    I bought the eeros on eBay used, could the eeros have a previous location cached in somehow?

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  • josephnilo :

    Thanks for reporting back. Is it only happening on your iPhone? If so, Iet's try the following:

    • Make sure location services are on. To do this, open the Settings app on your iPhone and go to Privacy. The top option will be Location Services, which should be toggled on if you want your services to know your location. Each app that uses location services on your phone will be listed below, so you may want to check the settings for those having this issue from the same screen. 

    If that doesn't resolve the issue, let's see if we can potentially conclude whether or not the issue has to do with your network.

    1. Toggle off your iPhone's WiFi
    2. Toggle Airplane mode to On  (cellular network should go off and a plane should appear)
    3. Toggle Airplane mode to Off (cellular network should reappear)
    4. If you open your weather app (or any other apps that you noticed this issue on), is the problem resolved?
    5. If yes, toggle back on your WiFi and see if the issue returns. 

    A last case step you can take is resetting your phone's network settings. This would remove any past networks you've joined, so you would need to input a password for anywhere you typically automatically connect to a WiFi network. To do this, open your phone's Settings app, tap on General, and navigate to Reset. There will be an option called Reset Network Settings, which will prompt you to confirm before moving forward. For more information on this step, navigate to the section titled Still can't connect from this Apple article.

    If none of those resolve the issue, we should probably then escalate this to tech support so they can dig into the issue a bit more on their end. Should you need to, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

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  • Hi josephnilo  -

    Were you able to get this issue resolved?

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  • I would think it's happened due to the fact that they are used. I had a similar situation happen a few years ago when I moved. All of my devices still showed my old location. It turns out Apple and Google use a service called SkyHook to help them locate devices. SkyHook keeps a database of network names and access point MAC addresses and location data. You can manually update your location at: http://www.skyhookwireless.com/submit-access-point

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  • Regardless of where it came from location services should eventually update. If there was a scan mapping that device in Michigan, that will eventually go away. It doesn't have to do with an eero problem so much as it being used previously and getting tagged. Did you change ISP's? 

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