eero speed test results - how does it calculate this?

I have noticed that the speed test result of eero is different than what I would get from various online sites like speedtest.net and speedof.me .

My ISP service provides me 16Mbps down and 4Mbps up. When I run a speedtest from those sites, I usually get that, if a bit more.

But when I run the speedtest from eero right after, it's different, so far only for the upload speed. I have not ever gotten more than 2Mbps up from eero, sometimes this even drops down to 1Mbps. But when i check again from using those sites, the upload is 4+Mbps.

I was wondering how eero calculates the speedtest. Is this different than external sites?

Ultimately, i'm wondering if eero is accurate in this regard.

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  • I had the same issue and called eero support. My concern was that the eero took the speed into account when managing the network. I have 100/20 and I was showing as low as 2/20. The support tech told me they had some issues on their end and that the Speedtest was more for info and not used to manage the network. I’ve noticed an improvement in the accuracy, but since it doesn’t affect anything I’m not worried about it so long as my devices show the correct speed. Hope this helps!

     

    Rico

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  • eero's speed test doesn't seem to be accurate at all.  It varies widely for me.

    For example, speedtest.net shows 900+ up/down. I have a 1gig AT&T Fiber connection. But eero only shows 5 down / 359 up.

    This happens ALL the time.  Hopefully this is just a stupid "display" feature and doesn't impact the logic of the way eero processes information.

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    • catmandad  —

      Sorry to hear the issue you are experiencing. That shouldn't be the case. Have you contacted our support team yet? We'd be happy to take a look and provide any next steps to resolving the issue.

      Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

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      • Michael
      • Michael
      • 5 days ago
      • Reported - view

      catmandad I have similar display issues, but my download speeds usually show as around 400 Mbps with upload speeds around 800 Mbps through eero. I confirmed that I am getting proper speeds through my eero by plugging my MacBook Pro into my eero gateway (with an ethernet dongle, of course). Speeds came through just fine at over 900 Mbps down/up on Speedtest.net .

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  • I've been wondering if this speed test reflects wifi speeds or total speed throughput to the modem? My 1gb connection is also varying wildly between 20/20 to 800/20 but never achieving over 800. Over wifi on Speedtest, I'm topping out around 250. Ethernet through a switch/eero/modem gets about 300-400. Ethernet straight to the modem gives a solid 950+ every time on fast.com or speedtest. Seems like eero is slowing things down for me. Does having 29 devices affect it?

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      • Michael
      • Michael
      • 2 days ago
      • Reported - view

      Chonny Your WiFi results seem good. I wouldn’t expect to see much over 400 on WiFi, on average, due to the many factors that can affect its speeds. I regularly get around 300 Mbps on WiFi through any eero.

      You should be seeing higher speeds when connecting to Ethernet through your eero though. I get my full gigabit speeds when connecting directly to it, and have around 25 devices connected at all times.

      Is your eero connected directly to the modem or going through a switch? Are you connecting your computer directly to the eero or going through the switch when you test speeds over Ethernet? I’d try right through the eero to rule it out.

      Might be worth contacting support if you can only get around 400 down over Ethernet in your eero.

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      • Chonny
      • Chonny
      • 2 days ago
      • Reported - view

      Michael Ok I can accept the wifi speeds. That is per device though, correct? Say I'm downloading a large file on two separate laptops over wifi, will I see 250mbps on both?

      The ethernet connection is going through a switch before it gets to eero. You're right, it didn't cross my mind to test it without switch to eero. I'll give that a shot first.

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      • Michael
      • Michael
      • 2 days ago
      • Reported - view

      Chonny Yeah, you’ll see that on both. Depending, of course, on what the device supports and its connection quality.

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