No devices showing connected - but 60 of them are
Woke up this morning to the eero app that is showing none of my 60 devices connected. Also can’t restart eero network through the app ... yet all devices are working normally.
Restarting the eero app doesn’t fix the problem. Will reluctantly unplug the main eeeo for a min to restart it, but has anybody else encountered this ?
Hey cotedan87 and 0legend0 —
Thanks for reporting this matter. It looks like everything is back to normal for you two. I'll share this report with our team so they can investigate.
If you continue to see any issues, please email firstname.lastname@example.org .
This happened to us this morning, July 13, 2020. Many, but not all, of our devices as showing as "recently connected" but they are actually connected and working. In addition, at least one device has lost connection many times and each time requires a new log in to the eero network. We tried restarting the eero network from the app but this did not change the list of "recently connected" devices.
I had the exact same problem today with a Pro 6 gateway and 3x Pro 5's. Never seen this before, all are running 6.3.1. Rebooted, waited ... still no devices. 10+ minutes later, our normal device list re-appeared.
Extremely frustrating. I'm a sysadmin, and the lack of logs and diagnostic capabilities are making me think of moving off eero.