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No devices showing connected - but 60 of them are

Woke up this morning to the eero app that is showing none of my 60 devices connected. Also can’t restart eero network through the app ... yet all devices are working normally. 

Restarting the eero app doesn’t fix the problem. Will reluctantly unplug the main eeeo for a min to restart it, but has anybody else encountered this ? 

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  • Had same exact problem this morning 4/23. Had to power cycle base unit to correct issue. App was not showing devices and could not restart the network.

    Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 3 yrs ago
      • Reported - view

      0legend0 Interesting. Everything back to normal here but had to power cycle and go through a couple red-light cycles before it was working fine again. All devices showing. My eero in bridge mode but shouldn't make a difference. 

      If there were two of us, likely more ... ?

      Like
  • Hey  cotedan87 and 0legend0

    Thanks for reporting this matter. It looks like everything is back to normal for you two. I'll share this report with our team so they can investigate.

    If you continue to see any issues, please email support@eero.com .

    Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 3 yrs ago
      • 1
      • Reported - view

      Jeff C. thanks Jeff. A few more details that might help....

      1. The error of zero devices in the eero app occurred on both iPhone and iPad. 

      2. It happened during the night while I was asleep (gremlins?)

      3.  I was able to use the internet normally even tho zero devices were showing in the app. 

      4. Eero is in bridge mode with Bitdefender Box 2 doing dhcp. 

      Like 1
  • This happened to us this morning, July 13, 2020.  Many, but not all, of our devices as showing as "recently connected" but they are actually connected and working. In addition, at least one device has lost connection many times and each time requires a new log in to the eero network. We tried restarting the eero network from the app but this did not change the list of "recently connected" devices.

    Like 1
  • My Eero Pro 6’s also have the same problem. Not only the iPhone I’m typing right now is under “Recently Online”, but also several other iPhone’s or devices shown as inactive. Three Eero Pro 6 connected to AT&T’s Pace router in Bridge mode through Ethernet backhaul. Router does DHCP.

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  • I had the exact same problem today with a Pro 6 gateway and 3x Pro 5's. Never seen this before, all are running 6.3.1. Rebooted, waited ...  still no devices. 10+ minutes later, our normal device list re-appeared.

    Extremely frustrating. I'm a sysadmin, and the lack of logs and diagnostic capabilities are making me think of moving off eero. 

    Like
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