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No devices showing connected - but 60 of them are

Woke up this morning to the eero app that is showing none of my 60 devices connected. Also can’t restart eero network through the app ... yet all devices are working normally. 

Restarting the eero app doesn’t fix the problem. Will reluctantly unplug the main eeeo for a min to restart it, but has anybody else encountered this ? 

35 replies

    • 0legend0
    • 6 yrs ago
    • Reported - view

    Had same exact problem this morning 4/23. Had to power cycle base unit to correct issue. App was not showing devices and could not restart the network.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 6 yrs ago
      • Reported - view

      0legend0 Interesting. Everything back to normal here but had to power cycle and go through a couple red-light cycles before it was working fine again. All devices showing. My eero in bridge mode but shouldn't make a difference. 

      If there were two of us, likely more ... ?

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hey  cotedan87 and 0legend0

    Thanks for reporting this matter. It looks like everything is back to normal for you two. I'll share this report with our team so they can investigate.

    If you continue to see any issues, please email support@eero.com .

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 6 yrs ago
      • Reported - view

      Jeff C. thanks Jeff. A few more details that might help....

      1. The error of zero devices in the eero app occurred on both iPhone and iPad. 

      2. It happened during the night while I was asleep (gremlins?)

      3.  I was able to use the internet normally even tho zero devices were showing in the app. 

      4. Eero is in bridge mode with Bitdefender Box 2 doing dhcp. 

    • Dan.2
    • 3 yrs ago
    • Reported - view

    This happened to us this morning, July 13, 2020.  Many, but not all, of our devices as showing as "recently connected" but they are actually connected and working. In addition, at least one device has lost connection many times and each time requires a new log in to the eero network. We tried restarting the eero network from the app but this did not change the list of "recently connected" devices.

    • sunnylo
    • 3 yrs ago
    • Reported - view

    My Eero Pro 6’s also have the same problem. Not only the iPhone I’m typing right now is under “Recently Online”, but also several other iPhone’s or devices shown as inactive. Three Eero Pro 6 connected to AT&T’s Pace router in Bridge mode through Ethernet backhaul. Router does DHCP.

    • Recovering Dot-com Veteran
    • iceblink
    • 2 yrs ago
    • Reported - view

    I had the exact same problem today with a Pro 6 gateway and 3x Pro 5's. Never seen this before, all are running 6.3.1. Rebooted, waited ...  still no devices. 10+ minutes later, our normal device list re-appeared.

    Extremely frustrating. I'm a sysadmin, and the lack of logs and diagnostic capabilities are making me think of moving off eero. 

    • Mattias
    • 1 yr ago
    • Reported - view

    Has this been resolved? I keep having very strange issues with the network. Printer dropping in and out, wireless remotes not able to connect and devices that think they are connected to internet not getting any data. When i look at the device list, they appear as they are not connected in the app, but the devices are connected. It is extremely frustrating with 3 teenage kids yapping about poor internet, it's just a matter of days before the eero goes out the window... thanks 

    • Rgrim44
    • 1 yr ago
    • Reported - view

    I’m having the same issue.

    rebooted all eero’s, deleted the app, restarted my phone, reinstalled the app and still nothing showing as connected.

      • THEMANC2608
      • 1 yr ago
      • Reported - view

      Rgrim44 same thing just happened to me too now. Everyone is connected to my Internet, but eero says no devices connected

       

      Very weird

    • nevetssf
    • 1 yr ago
    • Reported - view

    I'm having the same problem, no devices connected but I have at least 60+ devices. Same problem on an other Eero at another property. Internet is working, I just can't see any devices.

    Seems like an Eero problem in their back-end. Very frustrating - I'll never buy another cloud-managed router again.

    • Michael_eero_support
    • 1 yr ago
    • Reported - view

    Hi All,

    We are receiving reports of issues with the app and eero cloud access.  We are checking into it and will get things going as soon as possible.

      • ivh
      • 1 yr ago
      • Reported - view

      Michael_eero_support  thank you — I feel better knowing others are having the same issue RN … like everyone else, the network is fine/working, just no devices showing up in Eero app (but profiles are, and in each of those I can see device names/IPs.

      • 1dodal
      • 1 yr ago
      • Reported - view

      ivh any update yet?

    • larryg1do
    • 1 yr ago
    • Reported - view

    Same here as of this morning

    • sboydman
    • 1 yr ago
    • Reported - view

    Same problem for me, also…

    • IAmJazzK
    • 1 yr ago
    • Reported - view

    Same issue, any eta on fix? 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      IAmJazzK When I have any data to share I will post it here

      • IAmJazzK
      • 1 yr ago
      • Reported - view

      Michael_eero_support 

      Now have visibility of devices again, I rebooted my eeros and had to wait 10 minutes. 

    • nevetssf
    • 1 yr ago
    • Reported - view

    I also tried rebooting the Eero, re-installing the app, rebooting my phone, etc. Still showing no devices. Very frustrating.

    • Vansmile
    • 1 yr ago
    • Reported - view

    Same here…

    • sboydman
    • 1 yr ago
    • Reported - view

    Looks like we have to wait for a fix on eero’s backend, so advise do nothing other than wait this out…

      • Rgrim44
      • 1 yr ago
      • Reported - view

      sboydman I shut everything off - AT&T system, redo’s, phone, etc.  waited about 2 minutes and turned everything back on and it’s good to go.  Definitely odd. 

      • sboydman
      • 1 yr ago
      • Reported - view

      Rgrim44  Thank you. I’m good, needed no adjustments on my end.

    • Michael_eero_support
    • 1 yr ago
    • Reported - view

    The cloud issue should now be resolved, things should be back to normal now.

Content aside

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