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No devices showing connected - but 60 of them are

Woke up this morning to the eero app that is showing none of my 60 devices connected. Also can’t restart eero network through the app ... yet all devices are working normally. 

Restarting the eero app doesn’t fix the problem. Will reluctantly unplug the main eeeo for a min to restart it, but has anybody else encountered this ? 

35 replies

    • Michael_eero_support
    • 1 yr ago
    • Reported - view

    The cloud issue should now be resolved, things should be back to normal now.

      • sboydman
      • 1 yr ago
      • Reported - view

      Michael_eero_support  Thank you Michael

    • larryg1do
    • 1 yr ago
    • Reported - view

    Thank you

    • Toplegaleagle
    • 1 yr ago
    • Reported - view

    I had the same issu this afternoon - I resolved it by uninstalling my base router and reinstalling- seems to have resolved the issue - interested to know what admin advises as to the issue 

    • ivh
    • 1 yr ago
    • Reported - view

    All my devices are back.

    • Jeff_Myers
    • 1 yr ago
    • Reported - view

    I have lost nearly all my devices. They show as not connected but are. I havec28 devices and o n ly 3 show as connected. Anyone k n ow what I need to do to get them back?

    • Nik_Ivan
    • 1 yr ago
    • Reported - view

    Eero support has there been a resolution on this old issue?

     

    I am seeing exactly the same issue. No devices showing as connected (there was an error with your request please try again later). but devices are actually connected. 
     

    but more importantly, I am paying for eero secure and I see that no profiles and filters are applied. 
     

    I have tried restarting eero without success. 

    • Axay_gupta
    • 1 yr ago
    • Reported - view

    Lost all my devices on the app too.. Anyone recently resolved the issue? 
    Tried restarting the eero device, reinstalled the app but no success so far..  could you help?

    • CAKO
    • 1 yr ago
    • Reported - view

    all my devices are showing again
     

      • Jeff_Myers
      • 1 yr ago
      • Reported - view

      That's great. Can I ask what you did to get all your devices showing again. 

      • CAKO
      • 1 yr ago
      • Reported - view

       

      To be honest, I just restarted my main EERO router, and everything was back to normal, all my devices reappeared in the application.

      Note that my devices had access to the network but were not displayed in the application.

      Note I don't think restarting the router had any impact.

      It's as if Amazon had a problem with its cloud servers...

Content aside

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  • 1 yr agoLast active
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