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What happened to upload speed?

Greetings,

The other day I replaced my 2017 Eero Pro system with all new Eero Pro 6 (3) and an Eero Max 7 as the gateway to future proof. As always, replacing the Eero's with the new ones was simple and a piece of cake. The Eero Max 7 has great WIFI range. 

However, it just so happens that I peeked at the activity tab recently and noticed that I get 1000 Mbps down and only 15 Mbps up. Since i have 1000/1000, something is going on. 

With the Eero Max 7 I have both ethernet cables plugged into the 10mbit ethernet ports as I was told they were backwards compatible but I assume this is not the issue.

Any ideas what can be causing this? Should I reset the Frontier ONT box and start over box by box?    

7 replies

    • ponsholm
    • 2 mths ago
    • Reported - view

    Replying to my own question... I think this is Frontier "neighborhood" related and they are possibly capping our uploads. Today I'm on 1000/400. Almost exactly 1000/400 on every test so I think this is provider related...

    • ponsholm
    • 2 mths ago
    • Reported - view

    Update to my own post again... I replaced temporarily the Eero max 7 gateway with the Frontier router, immediately 1000/1000 returned. This is an Eero issue so ticket submission here we come... 

    • ponsholm
    • 2 mths ago
    • Reported - view

    Final update: I decided to temporarily replace the Eero Max 7 with an Eero pro 6 as the gateway. Everything returned to normal. 

    There’s something definitely wrong with the brand new Eero Max 7 device when it is used within a mixed Eero installation. Immediately, the symmetrical fiber speed returned and no more issues. I’m not sure if this is related to Eero Max 7 firmware/software, or a combination of both or even if the unit was defective but I returned it to Amazon today and bought an additional Eero Pro 6. 

    • alxiden
    • 2 mths ago
    • Reported - view

    Same issue. You’ll fix the issue by using the 2.5Gbps port and letting it sit for 10min. The 10Gbps ports are what are wonky. Eero support has no idea about this. Hoping they escalate this issue to engineering.

      • ponsholm
      • 2 mths ago
      • Reported - view

       Thanks for the feedback. I worked "after" the return with someone at Eero and provided screenshots etc. but the Eero Max 7 is definitely not ready for primetime. Great wifi range, but probably after that 7.1.0 update things got even wonkier... Note: Wish you could edit posts here on the discussions forums. I would change the title to include Eero Max 7...

      • alxiden
      • 2 mths ago
      • Reported - view

       so more specifically, must be port 1. Port 2 also doesn’t work. It is still iffy but better per above comment.

       

      Support has no idea, it’s amazing they are able to release such a costly product that’s basic functions are crippled.

      • alxiden
      • 2 mths ago
      • Reported - view

      aha! Port 3 is best. I’m getting nearly full speed. This is ludicrous hahah

Content aside

  • 2 mths agoLast active
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