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Eero/Sonos/Xfinity

Does anyone have ideas of how to integrate these three systems?  I have an Xfinity modem with a Sonos system that has worked flawlessly for years.  Two days ago, I added Eero 6 to extend my Wifi (and removed my Apple Extreme).  Now, my Sonos cannot locate my network, even when it's hardwired to the modem or to the Eero via an Ethernet cable.  I have both  2.4 and 5 networks, in addition to the mesh network from Eero.  I'm missing my music!  Can you help?  Thank you!

4 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello,

    When setting up your eero network to use with Sonos it is very important that your eero network not be in a double NAT. You want the eero network connected directly into the modem and if your modem is a modem router combo you will want it placed in bridge mode. Sonos systems have issues connecting to networks that are in a double NAT state. 

    Also, I have shared a link below that will help you get your Sonos back up and running on your eero network.

    https://support.eero.com/hc/en-us/articles/208637776-My-Sonos-system-isn-t-working-properly-How-do-I-fix-this-

    Let me know if you have any questions,

    James

    eero Support

      • wcarlyle
      • 3 yrs ago
      • Reported - view

      James 

      • wcarlyle
      • 3 yrs ago
      • Reported - view

      James 

      thank you for the reply!  i'll try what you suggested.  would it be possible to make the eero as the bridge and my modem/router as the main network?  just curious.  and I thank you so much for the help!

      • eero_support
      • 3 yrs ago
      • Reported - view

      wcarlyle Yep! You can bridge yoru eero network in your app. Go to Settings -> Advanced -> DHCP & NAT and then select bridge.

      Thank you,

      James

      eero Support

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