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iOS app asking for login every day

Why is the iOS app asking me for login verification every day? Just started this past week. 

9 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello mikegoldnj ,

    Thank you for reaching out to us about the login behavior you are experiencing. I would like to take a look at this behavior and get additional information regarding your device, app version, etc, and troubleshoot with you. I will send you a direct message with instructions on how to get an email to me soon.

    Welcome to the Community!

    • thebanks
    • 3 yrs ago
    • Reported - view

    I am having the same issue.  Every time I open the eero app I must log in again.  @eero_support please post a reply when a solution is found. 

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello thebanks ,

      Thank you for reaching out to us about the login behavior you are experiencing! Please give our support a phone call or send us an email to support@eero.com so we can look into this and help you get this behavior resolved. The link below will help you identify the best phone number to call if you prefer to troubleshoot this over the phone.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

    • aaronuae
    • 3 yrs ago
    • Reported - view

    Yup..awesome I have to get an SMS every single time I want to open the app... REALLLY DUMB!! This started 2+ish weeks ago

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello aaronuae ,

      Thank you for reaching out to us! I have sent you a direct message with instructions on how to get an email to me so we can begin troubleshooting. When you have time, please reach out to me if you are still experiencing this behavior.

    • thebanks
    • 3 yrs ago
    • Reported - view

    The latest update to the app fixed this issue for me.  Thank you for listening to your users!

    • mdclem
    • 3 yrs ago
    • Reported - view

    iOS 15, iPhone 12 Max Pro -

    My iOS eero app is constantly logging me out. 

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello mdclem ,

      Try uninstalling and reinstalling the eero app. Let me know if it continues to happen and we'll pull you into a ticket for further troubleshooting.

    • Paulo88
    • 3 yrs ago
    • Reported - view

    +1 I started having this issue a few weeks ago and was told to un-install and then re-install the app.  This seems to have fixed me so far.

Content aside

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  • 3 yrs agoLast active
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