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Missing device names and IP Address info.

Hello folks. 

Love the eero product. I just setup 2 eero  models and one eero beacon in this network.

I've updated the firmware to v6.2.0-1837

These units are connected to an Xfinity Wifi 6 (I believe - see picture).  The eero units are bridged because I didn't want to disrupt any devices already on the network (printers, etc). 

We are an Eero partner and we install these for customers. We use the Remote Network Monitoring tool. The network topology picture you see here was acquired from this tool. 

 

My question: Why can't I see MOST of the 24 devices connected to this network. I can't see IP Addresses as well. 

I DID transfer ownership to the customer. I don't know what HE is seeing on his app. I just know as a provider I seem to have very little insight into the ip space or the device names.

Thanks for any insight you can give!

8 replies

    • b42d
    • 4 yrs ago
    • Reported - view

    What is the name of the tool you are using to capture their information?

      • kdmerchvt
      • 4 yrs ago
      • Reported - view

      b42d This is a remote management tools that providers have. 

    • cMoo92
    • 4 yrs ago
    • Reported - view

    You can’t see the IP address because they’re in bridge mode. If they were in normal mode, the eero gateway would be handing out the IP addresses instead of the Xfinity router, and then eero would show the IP addresses for devices.

    My eero network is in bridge mode as well because I’m running a UniFi router, and my eero app doesn’t show any IP addresses for devices.

      • kdmerchvt
      • 4 yrs ago
      • Reported - view

      Thanks cMoo92 . I thought that was the case, but there was another customer that we setup in bridge mode and I was able to see MORE of the devices than this particular customer and they were setup in bridge mode as well. Thank you for your response. 

      We like that bridge mode because it mitigates any disruption that can occur by introducing a new IP scope. 

      • cMoo92
      • 4 yrs ago
      • Reported - view

      kdmerchvt you could also just setup the eero DHCP scope to match the previous scope so there would be no disruption like that. But you can also potentially get yourself into a double-NAT situation which can cause problems in some networks.

      • kdmerchvt
      • 4 yrs ago
      • Reported - view

      cMoo92 Regarding double NAT with same IP scope - agreed; it could be problematic. If the answer to all of this is simply not to use bridge mode; then that's the answer. I just hate double NAT'ing as a general rule. It is just doesn't sit with me as a "best practice". thank you cMoo92

    • eero_support
    • 4 yrs ago
    • Reported - view

    Hello,

    This is normal for a bridged eero network. eero works best when it is not in bridged mode and has difficulty reporting on devices when it is placed in bridge mode as it no longer monitors or assigns IP addresses to the devices.

    Thank you,

    James

    eero Support

    • Stephanie_Sy
    • 4 yrs ago
    • Reported - view

    provided the phone has ICMP enabled, you should have no problem

Content aside

  • 4 yrs agoLast active
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