Block Sites not working

  • eero Pro mesh -- Up to date (eeroOs 6.2.1)
  • eero iPhone App version 6.2.0 (1951)
  • eero Secure subscription
  • eero Secure is active
  • a single Profile for all devices
  • Content Filters are on : SafeSearch and Adult Content
    • Content Filters are working properly

I've added a couple of sites to the Blocked section of the Block & Allow Sites. These sites are not being blocked on any devices.

Is this the right place to get customer support help for this issue?





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  • jpanico  Thanks for sharing your experience, sorry to hear that things aren't working as you expected. please feel free to email me at tmedhurst@eero.com so that we can troubleshoot further.

  • Hi,

    I have a similar issue. Just bought two Eeros and have the Secure trial which I've configured to block a number of different websites based on a profile.

    Additionally I have also enabled the "Social Media" disable toggles and chat/streaming, but I can still access Twitter/Youtube etc. 

    Could someone please help?



  • I have the same issue. None of the adult sites that I've added to the block list are being blocked. I got the eero for this purpose. Amy help is appreciated.

  • I continue to have this problem with my kid's phones and school provided laptops. I've added sites such as YouTube, TikTok, and online movie streaming sites. I also have the adult content filters turned on and my son has been able to watch TV-MA shows. I've cleared the cache on his device multiple times and the sites are still not getting blocked. 

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