4

Block Sites not working

  • eero Pro mesh -- Up to date (eeroOs 6.2.1)
  • eero iPhone App version 6.2.0 (1951)
  • eero Secure subscription
  • eero Secure is active
  • a single Profile for all devices
  • Content Filters are on : SafeSearch and Adult Content
    • Content Filters are working properly

I've added a couple of sites to the Blocked section of the Block & Allow Sites. These sites are not being blocked on any devices.

Is this the right place to get customer support help for this issue?

 

thanks,

 

Joe

7 replies

    • Tom.1
    • 3 yrs ago
    • Reported - view

    jpanico  Thanks for sharing your experience, sorry to hear that things aren't working as you expected. please feel free to email me at tmedhurst@eero.com so that we can troubleshoot further.

    • GTPerier
    • 3 yrs ago
    • Reported - view

    Hi,

    I have a similar issue. Just bought two Eeros and have the Secure trial which I've configured to block a number of different websites based on a profile.

    Additionally I have also enabled the "Social Media" disable toggles and chat/streaming, but I can still access Twitter/Youtube etc. 
     

    Could someone please help?

    Thanks.

    G

    • vtphan24
    • 3 yrs ago
    • Reported - view

    I have the same issue. None of the adult sites that I've added to the block list are being blocked. I got the eero for this purpose. Amy help is appreciated.

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello vtphan24 ,

      Check to see if you have Local DNS Caching enabled. If so, disable it. Then forget and rejoin the network from the devices you would like the sites blocked on. If you are still having difficulties, please give our support a call so we can look into your network settings and the device further.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Thank you,

    • spencerhar
    • 2 yrs ago
    • Reported - view

    I continue to have this problem with my kid's phones and school provided laptops. I've added sites such as YouTube, TikTok, and online movie streaming sites. I also have the adult content filters turned on and my son has been able to watch TV-MA shows. I've cleared the cache on his device multiple times and the sites are still not getting blocked. 

    • td76
    • 1 yr ago
    • Reported - view

    website blocking does not work at all nor does ad blocking

    • oregondude
    • 1 yr ago
    • Reported - view

    Same issue. Was working up until few weeks ago. My child was able to access inappropriate sites because of this failure. Looking for a better solution 

Content aside

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