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eero / iOS Random Disconnects Still Occurring

Starting a new thread to re-summarize the situation:

3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 1.1.1.1 / 1.0.0.1

Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.

At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.

Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.

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  • I turned off the WPA3 setting on 8/24/2021 and it has resolved the problem.

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      • JBake130
      • JBake130
      • 1 mth ago
      • Reported - view

      Dan I turned off WPA3 back in January, because it was messing with my smart switches.  Problem started in May for me. I’ve given up, support stopped responding.

      Like
  • FWIW, I have never had WPA3 turned on here and the problem persists. Turning WPA3 off might be *one* way to resolve the issue, but it is certainly not the only factor at play here.

     

    Hoping that updating to iOS 15 later today fixes the issue -- if not, then the ball is back in your court, eero. Can you tell us if your developers have EVER reached out to Apple's developers about this?

    Like 1
  • Just upgraded to iOS 15.1 Beta (I've been on the betas forever), and I never had this problem UNTIL now.

     

    I can connect to the Euro router-- but not to any website.  I switch to my ISP's wifi modem-- it works fine.  I use a laptop to connect to the Euro router-- works fine.  

     

    So basically, the Euro router cannot handle iOS 15.1 (private relay is indicated as off, and am not using a private [random] mac-address).

    Like
    • Hello aaronuae ,

      Thank you for reaching out to us and welcome to the Community! Not being able to use our devices can be frustrating and I would like to look into this with you if you are still looking for assistance. There could be a few different reasons why this is happening and it would be best if I can review your network and get information about the device to better assess the cause. I will send you a direct message shortly with directions on how to get an email to me so we can verify your account and start troubleshooting.

      Like
  • See my thread/topic about iOS 15 and 15.1 having major issues with Eero Pro 6's.. (no problem with other routers staying connected)-- Just below this topic :-p

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  • Hi all, had posted on Reddit threads several months ago. Had disconnect/connection refused issues since iOS 14.5 or so (forget now which). Toggling Private Address, to on or off, whichever it isn’t, lets the device reconnect. As in, changing the MAC address lets it reconnect. 
    Long story short, turning off WPA3 fixed the issue for the past several months for me.

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