eero / iOS Random Disconnects Still Occurring
Starting a new thread to re-summarize the situation:
3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 184.108.40.206 / 220.127.116.11
Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.
At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.
Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.
FWIW, I have separately submitted a bug report to Apple regarding Private Address mode. Basically, what I said to them is that it is 100% unacceptable for a WiFi connection to have its Private Address mode change unless it's changed manually. If I set SSID "X" to run NOT in Private Address mode, that should NEVER change unless *I* change it. (The scenario I encountered: I briefly set one of my iPads in Airplane Mode. I made no other changes. When I turned Airplane Mode off, the iPad reconnected to the eero WiFi network -- but now Private Address was turned ON.)
Happened again today. Went out for a few hours, came home and my iPhone 12 Pro (iOS 14.6) was disconnected from WiFi, as were two of the iPads that were in my home the entire time. I don't know if it's an iOS bug, but it still sure seems strange that two iPads that literally did not move the entire time were also disconnected. Other iPads were NOT disconnected.
I’m having the same problem with an iPhone 12 Pro. All other Apple devices are fine - iPhones 11 and 8, iPad and iPad Pro. I have 4 x Eero Pro 6 devices in a 4000 sq ft townhome. The iPhone 12 started randomly losing Wi-Fi about 2 weeks ago. Reset Network Settings sometimes brings it back but basically it is unreliable and I can’t depend on it. Apart from asking Eero to fix this with Apple, does anyone on the chain know if it would help to have IPv6 enabled on the Eeros - it is not at the moment.
Sounds to me like some sort of a Power Save -- Also I've noticed some devices seem to save the AP MAC address hard coded into them the first time they connect, defeats the whole purpose of a mesh in my opinion...I had a few issues with iOS switching between APs fast sometimes--haven't had this problem in a while though~
Exact same issue with latest IOS on iPhone 11 and latest eero fw. Please address this with Apple Eero!
Yes, having the same issue with a 4 year old iPad Pro after upgrade to 14.7.1. Doesn’t happen with iPhone 11 and 14.7.1. Very frustrating and keeps iPad from seeing Sonos system.
8/9: Reset the timer here. I walked down the street for a few minutes earlier this morning and then came right back home. My iPhone 12 Pro is once again not connecting to my eero Pro 6.
Thanks for your efforts in this issue clayj. I’m new to the ecosystem and your posts are the top hit when googling the issue. Exact same situation here, random disconnects across newer iOS devices.
Any idea when eero will do something about this?
I’ve had this problem for months now, not just iOS, but multiple devices disconnect. I have been working with support for 3 months or so. I’ve been waiting for Atleast a month for next tier to look at logs.
At this point they aren’t going to offer anything. It started around the May firmware upgrade.
Extremely frustrating, they told me to try to return to Best Buy where I bought it 11 months ago…. It’s not Best Buy’s problem, it’s Eeros.
I have had the same problem for a few months now, but it is not limited to Apple devices. Our Samsung smart TV (2020 model) and a Chromebook all have the same issue. TV won't reconnect unless you completely remove the nearby Eero from the network and re-add it. We have to work and school from home, so after a day of fighting the wifi every 30 minutes, you get the adventure of trying to connect the TV. Always a blast at the end of the day. Have been in touch with support by phone and email multiple times and literally the only thing that they have offered is the legacy mode solution. That didn't solve it and now I have $300 worth of paperweights that are headed back in the very near future if Eero can't fix their issues. Nest wifi doesn't have WiFi 6, but if the choice is between WiFi 5 that works and 6 that doesn't, the working mesh network wins out.
We are having the same or similar issues. Worked fine up until about 1 month ago. Now our iphone Xs (all three in the house) routinely get disconnected from wifi. Changing the network settings on the iphone from or to Private Address fixes the problem until they get disconnected the next time. Seems to be a ios / eero compatibility issue. All other devices in the house are fine.
Having the same problems with iPad Pro and eero WIFI randomly dropping, it’s super annoying. iPad Pro running 14.7.1
- 4 mths agoLast active