8eero / iOS Random Disconnects Still Occurring
Starting a new thread to re-summarize the situation:
3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 1.1.1.1 / 1.0.0.1
Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.
At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.
Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.
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I turned off the WPA3 setting on 8/24/2021 and it has resolved the problem.
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Dan I turned off WPA3 back in January, because it was messing with my smart switches. Problem started in May for me. I’ve given up, support stopped responding.
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FWIW, I have never had WPA3 turned on here and the problem persists. Turning WPA3 off might be *one* way to resolve the issue, but it is certainly not the only factor at play here.
Hoping that updating to iOS 15 later today fixes the issue -- if not, then the ball is back in your court, eero. Can you tell us if your developers have EVER reached out to Apple's developers about this?
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clayj Eero, have your developers spoken with Apple about this issue? Has there been ANY testing of turning Private Address OFF and using IP reservations, so that a given iPhone or iPad always uses the same IP address?
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Just upgraded to iOS 15.1 Beta (I've been on the betas forever), and I never had this problem UNTIL now.
I can connect to the Euro router-- but not to any website. I switch to my ISP's wifi modem-- it works fine. I use a laptop to connect to the Euro router-- works fine.
So basically, the Euro router cannot handle iOS 15.1 (private relay is indicated as off, and am not using a private [random] mac-address).
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Hello aaronuae ,
Thank you for reaching out to us and welcome to the Community! Not being able to use our devices can be frustrating and I would like to look into this with you if you are still looking for assistance. There could be a few different reasons why this is happening and it would be best if I can review your network and get information about the device to better assess the cause. I will send you a direct message shortly with directions on how to get an email to me so we can verify your account and start troubleshooting.
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See my thread/topic about iOS 15 and 15.1 having major issues with Eero Pro 6's.. (no problem with other routers staying connected)-- Just below this topic :-p
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Hi all, had posted on Reddit threads several months ago. Had disconnect/connection refused issues since iOS 14.5 or so (forget now which). Toggling Private Address, to on or off, whichever it isn’t, lets the device reconnect. As in, changing the MAC address lets it reconnect.
Long story short, turning off WPA3 fixed the issue for the past several months for me. -
Was there ever a definitive solution to this issue? I am having the same problem with one iPhone. Wife's iPhone is fine. Ipad is fine. Only the one Iphone, and I can turn to Settings on the phone and watch the wifi connect and then disconnect. I've got four units in total -- one of which is a router. I'm in a 2500 square foot townhouse. I need all of the units because I need to use the ethernet port of each unit. Thus, there is no option to use less units. Please let me know if I just need to send these back and go with an alternate mesh solution. Thanks.
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rockrink
eeroOS 6.5.1 seems to have fixed the problems for me, finally. I've had WPA3 on for 2-3 weeks now, after having to turn it off since spring 2021. For me that was the issue, and "manually reconnecting" was not possible (connection was refused) without toggling Private Address so the phone used a new MAC.
Private Address just creates a new MAC address for each wireless network. Having it off generally should improve roaming, if anything. The intent is to not let "corporate" Wi-Fi track your MAC address to different stores or networks.
Sounds like there are multiple issues going on.
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No, no *definitive* solution. I am continuing to monitor here. A few notes I can add at this point:
1. My original setup was 3 eero pros. That then changed to one eero pro 6 (replacing the gateway unit in my office) plus 2 eero pros, and more recently to just 2 eero pro 6 units (so all of the original eero pros are gone) -- I actively monitor for eeroOS updates and apply them immediately once available. Occurrence of the problem appears to have decreased since I dropped down to 2 eero pro 6 units, but it could also be that changes in eeroOS or iOS/iPadOS have also helped.
2. I do not use WPA3 and never have. Turning off WPA3 may help those who have it turned on, but it was not a factor here.
3. One thing that seems to cause the problem to occur fairly regularly is applying an iOS or iPadOS update to a device. Either immediately after updating or up to several hours later, the WiFi may disconnect and have to be manually reconnected. No idea if this is caused by a problem in Apple's software or the eeros.
4. Most of the devices that have disconnected are stationary iPads -- mounted on arms and used as TVs. So it's not a question of them moving around through different coverage areas.I will continue to update this thread as I encounter the issue.
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clayj Thanks for the response -- very informative.
I don't think I have the patience for these units. I'll pull them out of circuit and reinstall my 12 year old Apple AirPort Extreme and airport expresses tomorrow. Was hoping to watch football though.
R
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Sure enough, it just happened again -- my iPhone 12 Pro running iOS 15.1 dropped off of WiFi while I was sitting at home watching a movie. Had to reconnect manually.
Eero, YOU NEED TO TALK TO APPLE AND FIGURE OUT WHAT IS GOING ON HERE. This is unacceptable. If having the Private Address feature turned off, as I do on all of my iPhones and iPads, is the reason for the issue, then YOU AND APPLE need to figure out how to get it fixed. -
Same issue here. Bought Eero 6 Pro April 2021, two months ago it started dropping connections. Everywhere. All devices. Infuriating.
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FYI: Just now (1:40 PM EST) updated my iPhone 12 Pro to iOS 15.1.1 (new update from Apple today). WiFi looks good after the phone restarted. I will keep an eye on this today and advise if I see a WiFi disconnect.
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clayj And less than 10 minutes later, the phone switched from Private Address = OFF to Private Address = ON. I am going to start chasing Apple on this some more as well, but I still wonder if something in the Eero is causing this to happen.
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clayj And now another device (an iPad Pro which was just sitting there minding its own business, no updates or anything else today) has flipped from Private Address = OFF to Private Address = ON.
Eero, have you contacted Apple yet about this? -
clayj The eero can’t change the private address setting. Normally that’s remembered per SSID. I didn’t reread the thread but have you tried forgetting your network and reconnecting? Almost seems like the device has both settings (two saved networks?) and is switching when roaming, except that settings change triggers the MAC change. I seem to recall there is a network setting reset procedure for iOS but IIRC that forgets all SSIDs.
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stevesrt Every time I have a disconnect of any sort, I tell the disconnected device to forget the network and then re-join it.
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In case anyone is wondering: I know when this happens because the Eero app on my iPhone pops up and says that a "new device" has connected to my network. It's not actually a new device -- it does this because the MAC address of the device has "changed" due to the Private Address option on the phone changing from OFF (where the true MAC address is shown to the Eero network) to ON (where a randomized MAC address is shown to Eero). In other cases, the device drops completely off the network and I only notice when I check the Eero app and see that the device was "Recently Online".
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I'll be honest... In reading this thread, I'm super discourage about my purchase. To make my situation more complicated, I purchase the new Ring Alarm Pro that includes the wifi 6 router (not pro). I purchased 2 extenders and ordered a 3rd (on backorder) for 4,200 sq ft home. The Ring alarm pro works great. (backup internet, hardwired the doors, etc) But, the embedded Eero is functioning similar to what I'm seeing in this thread. We have the newest iPhones, they seem to drop all the time. I can literally be on safari (speeds great), open another app (ie. Lowes, FaceBook, etc) and it won't load... toggle off/on wifi and it connects and works ok for a few more minutes. This doesn't happen on my company wifi with over 30 waps. I've turned off private ip, icloud private relay, etc. I do think that causes some issues.
I still have time to return my extenders. I don't know what to do. I thought about keeping the Ring Alarm Pro, don't use the eero embedded... Count my loss, and order a new Orbi? I really wanted to give them a chance. But, something is off with Eero and Apple. I have had to reset my connection with wifi on Smart TV a few times too. So, I'm not 100% sure it's just Apple. I really thought I was purchasing the best wifi here... Ring doesn't embed a Wifi 6 Pro lol. Or, I would've gotten that :)
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smphillips return it while you still can…..
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I assume eero has not posted a resolution to this issue. iPad 8th Gen started dropping 1 month ago. I’ve attempted all of the above troubleshooting with no fix. I haven’t multiple Apple devices (iPad pro, iPhone 12 Pro, etc…) along with a myriad of other devices that connect and remain connected without issue. Connectivity appears only to be occurring on the iPad 8th Gen.
Issue is isolated to only 1 room in the house. Mesh device located in this room. When viewing eero app, I can see that the iPad toggles rapidly between two separate mesh devices (hallway to bedroom) before ultimately dropping the iPad. There are other devices in the bedroom that connect without issue. In order to re-establish connection I have to walk into another room, it will connect automatically in the other room(s). When walking back into bedroom, connectivity remains for approx. 1 minute before dropping on this device.
any new suggestions on how to remedy?
thanks.
KG
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Similar problem here, but with a Mac desktop and a Mac laptop. Both constantly drop Wi-Fi and then reconnect.
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Hi all. I have 3 x eero 6s and various iOS devices. I’ve been fighting with this for the last month and wanted to share what’s worked for me:
eero: Disable WPA3 beta
eero: Disable Optimize beta
iOS: Disable private address
I also relocated one eero. Before relocation I tested just powering it off. 3 is likely overkill for my place.
The other setting I’ve been toggling with: eero: Network settings > Client Steering.
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jbluef I’d recommend returning if you still can. No resolution and it appears Eero doesn’t care
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JBake130 have you tried adjusting Client Steering or location of eeros? My suspicion is something is up with iOS and the roaming between APs.
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jbluef I tried everything spent months working with Eero support last year. Haven’t had eeros connected since July. So now I advocate it’s easier to not use them.
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This isn't just an Apple problem. My wife has an iPhone 12, I have an LG Android and we have a brand new Sony smart TV. Everything drops, the TV won't even connect any more. This is after 1 day of switching to Frontier internet, they supplied 2 eero 6s. The TV worked last night, will not connect today at all. I've gone through every possible solution on this page, nothing works. Very frustrating.
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Tried two other eero 6s with a 2nd Frontier technician. They work until they don't, which is soon after they are turned on. I bought a Deco set from TP Link mesh system, which works flawlessly.
Agree with JBake130 above, find something else.
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Im having the same issue. It just randomly stops working and I have to restart one of the zeros to get the internet to flow.
I just bought the 3 Eero solution. I plugged one unit directly into my cable modem which resides in the basement. Then I plug a gigabit switch into that same Eero. Then I have ethernet runs to the main floor of the house. I hook up a 2nd Eero unit via ethernet for the main floor. There is at least 40 feet and a whole floor between the units.
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gregfletcher I would try disabling Client Steering and possible removing the 3rd eero if not required. What worked for me was:
eero: Disable WPA3 beta
eero: Disable Optimize beta
eero: Disable client steering
eero: From 3 units to 2
iOS: Disable private address
IMO their Client Steering feature should be labeled beta, it’s trash just like WPA3. -
jbluef941 Apple's Private Address feature is ubiquitous at this point. The feature and the ability to turn it off have been around long enough now that it is not excusable for Eero not to be able to deal with it correctly. Eero needs to get in touch with Apple and work out the issue between them, regardless of whose fault it is. I am sick to death of my numerous Apple iOS and iPadOS devices flip-flopping from reserved IP addresses to private IP addresses.
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clayj I totally agree - they need to fix thier 💩. I’m just stating what has worked for me, as it may for others. I am no longer having issues but it was very painful to get to this point. If I could have returned them I would have gone that route.
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clayj I do have a suggestion for you. Mac and iOS wireless settings sync to iCloud. So a change on one device can affect multiple devices. If you’re frequently using Forget Network and rejoining it could explain your private address issue, as that’s the default when you join a new network. When I was having the random drop issues I found toggling airplane mode (as long as it included Wi-Fi off) was way better than using Forget Network to reconnect.
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This is also happening to me exactly as it is with others. Any fixes or updates?
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Ashok There are a few actions that will DEFINITELY cause my iPhones and iPads to connect incorrectly -- the big one is performing an iOS or iPadOS update. Beyond that, I have still recently had an incident where I came home and my iPhone had to be manually reconnected to the network. So it seems to occur less frequently than it used to, but it still does happen. Turning off iCloud password syncing seems to have helped a bit, but I cannot prove it.
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clayj Thanks. So I turned off both "client steering" and "thread" in the EERO app and it seems to have resolved my iPhone dropping issue, it's been a day so far, but I'm sure as soon as I post this the problem will return? But for now, it seems to be working.
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I have an Apple household. Multiple Appsle Products including iPads and iPhone, and 3 x Apple TV' 4's . I have run with a Eero mesh for well, since Eero started and started having these issues about a year ago. Currently I am lucky to be able to watch 30 mins of a program (on lowest video settings) before it drops. It generally drops out at least 6 time in a 45 min program and sometimes drops every 5 minutes. My iPhone and iPad similarly drop the connection constantly. My Mac doesn't seem to have a problem (at least not at the moment). My problems really began upgrading to Eero Pro - that was a bad move. I've tried all the fixes here and nothing works so have come to the conclusion that others have here. Eero is an expensive piece of junk if you have Apple products. Apple and Amazon seem unable to play in the sandpit nicely so I am going to have to right of $$'s of dollars and bite the bullet and buy new mesh wifi. Very disappointed in both Apply and Eero that they continue to ignore this issue.
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No doesn't disconnect but I get buffering every so often sometimes two to three times but most likely a engineer who doesn't realize that his actions are interrupting someone's viewing pleasure and should wait till the viewer is having his lunch or has gone out.
