eero / iOS Random Disconnects Still Occurring
Starting a new thread to re-summarize the situation:
3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 22.214.171.124 / 126.96.36.199
Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.
At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.
Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.
Hello clayj ,
You have 3 eero Pros in a 1450 sqft condo? That could be one of the causes to the behavior you're experiencing. You only need one eero. Disconnect the two eeros that are not connected to the modem and do some more testing. We generally recommend that eeros be placed around 35-45 ft away from any other eero to prevent congestion of the radio waves. I have also shared a link below that you can review for other placement guidelines.
eero will never make a change to your device's settings. Also, devices themselves choose whether they connect to a network or not and what bandwidth they connect to.
I have devices connected to each eero (all three of them) using Ethernet, so disconnecting any of them is not an option.
Note also that this disconnect issue is a recent thing -- I had the same eeros for over two years with no issues.
I am having the same issues with my iPhone on the eero after updating to 14.5 and 14.6. My wife’s iPhone has not been updated and is working with no issues.
This issue is still occurring on eeroOS 6.3.1 with devices on iOS/iPadOS 14.6. I just had three devices all drop offline virtually at the same time.
Try enabling Legacy mode and see if that helps. That is how we have resolved the issue. Even with the Pros.
I manage a Contact center for an ISP and we use EERO's as our in home router solution.. Its helped our customers with similar issues. especially apple devices. Give it a try? I thought i would mention it that's all.
I have a similar problem with our eero devices. We have 4 iPhones (iPhone 8, iPhone X, iPhone XR) that all have this exact issue as described. The iPhones will reconnect eventually, but you can force it by toggling private address mode. Otherwise they stay disconnected for about 10 minutes.
None of the other devices in our house have this issue.
What is the underlying root cause of this issue? There is a disconnect between iOS and eero on this topic. I can’t understand why neither side is addressing this issue with some sort of update. My topology has not changed and I never had to flip between private address mode in three years of having this product. I’m really considering calling this a lost and getting a orbi mesh system.
- 2 hrs agoLast active