
eero / iOS Random Disconnects Still Occurring
Starting a new thread to re-summarize the situation:
3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 1.1.1.1 / 1.0.0.1
Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.
At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.
Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.
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Hello clayj ,
You have 3 eero Pros in a 1450 sqft condo? That could be one of the causes to the behavior you're experiencing. You only need one eero. Disconnect the two eeros that are not connected to the modem and do some more testing. We generally recommend that eeros be placed around 35-45 ft away from any other eero to prevent congestion of the radio waves. I have also shared a link below that you can review for other placement guidelines.
eero will never make a change to your device's settings. Also, devices themselves choose whether they connect to a network or not and what bandwidth they connect to.
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I have a similar problem with our eero devices. We have 4 iPhones (iPhone 8, iPhone X, iPhone XR) that all have this exact issue as described. The iPhones will reconnect eventually, but you can force it by toggling private address mode. Otherwise they stay disconnected for about 10 minutes.
None of the other devices in our house have this issue.
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What is the underlying root cause of this issue? There is a disconnect between iOS and eero on this topic. I can’t understand why neither side is addressing this issue with some sort of update. My topology has not changed and I never had to flip between private address mode in three years of having this product. I’m really considering calling this a lost and getting a orbi mesh system.
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FWIW, I have separately submitted a bug report to Apple regarding Private Address mode. Basically, what I said to them is that it is 100% unacceptable for a WiFi connection to have its Private Address mode change unless it's changed manually. If I set SSID "X" to run NOT in Private Address mode, that should NEVER change unless *I* change it. (The scenario I encountered: I briefly set one of my iPads in Airplane Mode. I made no other changes. When I turned Airplane Mode off, the iPad reconnected to the eero WiFi network -- but now Private Address was turned ON.)
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Happened again today. Went out for a few hours, came home and my iPhone 12 Pro (iOS 14.6) was disconnected from WiFi, as were two of the iPads that were in my home the entire time. I don't know if it's an iOS bug, but it still sure seems strange that two iPads that literally did not move the entire time were also disconnected. Other iPads were NOT disconnected.
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I’m having the same problem with an iPhone 12 Pro. All other Apple devices are fine - iPhones 11 and 8, iPad and iPad Pro. I have 4 x Eero Pro 6 devices in a 4000 sq ft townhome. The iPhone 12 started randomly losing Wi-Fi about 2 weeks ago. Reset Network Settings sometimes brings it back but basically it is unreliable and I can’t depend on it. Apart from asking Eero to fix this with Apple, does anyone on the chain know if it would help to have IPv6 enabled on the Eeros - it is not at the moment.
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Sounds to me like some sort of a Power Save -- Also I've noticed some devices seem to save the AP MAC address hard coded into them the first time they connect, defeats the whole purpose of a mesh in my opinion...I had a few issues with iOS switching between APs fast sometimes--haven't had this problem in a while though~
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I’ve had this problem for months now, not just iOS, but multiple devices disconnect. I have been working with support for 3 months or so. I’ve been waiting for Atleast a month for next tier to look at logs.
At this point they aren’t going to offer anything. It started around the May firmware upgrade.
Extremely frustrating, they told me to try to return to Best Buy where I bought it 11 months ago…. It’s not Best Buy’s problem, it’s Eeros.
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I have had the same problem for a few months now, but it is not limited to Apple devices. Our Samsung smart TV (2020 model) and a Chromebook all have the same issue. TV won't reconnect unless you completely remove the nearby Eero from the network and re-add it. We have to work and school from home, so after a day of fighting the wifi every 30 minutes, you get the adventure of trying to connect the TV. Always a blast at the end of the day. Have been in touch with support by phone and email multiple times and literally the only thing that they have offered is the legacy mode solution. That didn't solve it and now I have $300 worth of paperweights that are headed back in the very near future if Eero can't fix their issues. Nest wifi doesn't have WiFi 6, but if the choice is between WiFi 5 that works and 6 that doesn't, the working mesh network wins out.
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We are having the same or similar issues. Worked fine up until about 1 month ago. Now our iphone Xs (all three in the house) routinely get disconnected from wifi. Changing the network settings on the iphone from or to Private Address fixes the problem until they get disconnected the next time. Seems to be a ios / eero compatibility issue. All other devices in the house are fine.
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Hello SaltyJim ,
Thank you for reaching out to us and welcome to the Community! Can you please check and disable private address on the eero network and test? Also, check your eero network and if you have WPA3 enabled, please disable that in the eero app and test again. Let me know if you're still experiencing this behavior after disabling those two options and I'll pull you over to email so I can review your network. Also, is it just the iPad Pro or are other devices also experiencing this?
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Another me too, iphone SE with eero (standard) dropping network. Other Android, windows device no issue.
Am pretty sure helpful eero customer rep will send me a DM to request logs. But I know that eero knows that loads of folks are having issues, and their development team is not able to figure this out
Hope eero realizes that this is how product lose their pride!!