eero / iOS Random Disconnects Still Occurring
Starting a new thread to re-summarize the situation:
3 eero Pros (not Eero Pro 6), all on eeroOS 6.3.1, in a 1450 sq ft condo
6 Apple devices all on iOS/iPadOS 14.5.1
Private Address off or on does not seem to matter
4 of the devices are mounted on arms and do not move (so they are presumably not moving between APs)
DNS on eero set to 184.108.40.206 / 220.127.116.11
Problem: Devices are randomly disconnected from eero WiFi. When this happens, the device does not automatically reconnect and must be manually reconnected. Other side effects are that the Private Address option may toggle from off to on and that the WiFi password may be forgotten on the device. One older device (iPad 2 running iOS 9.3.5) has NO issues. Other devices (not using iOS/iPadOS) have NO issues as far as I am aware.
At this point I think there are issues in both eeroOS and iOS/iPadOS -- and that means that we really need eero and Apple to talk to each other and work out the source of the problem and get it fixed. I've done all of the troubleshooting I plan to do at this point -- now I am just reconnecting devices as they disconnect and grumbling as I do so.
Please, eero -- get with Apple and figure out what the hell is going on. Surely between the two of you, you can reproduce this issue and figure out the actual cause. If a device knows the SSID and password for the WiFi network, there really is NO excuse for it to become disconnected.
FWIW, I have never had WPA3 turned on here and the problem persists. Turning WPA3 off might be *one* way to resolve the issue, but it is certainly not the only factor at play here.
Hoping that updating to iOS 15 later today fixes the issue -- if not, then the ball is back in your court, eero. Can you tell us if your developers have EVER reached out to Apple's developers about this?
Just upgraded to iOS 15.1 Beta (I've been on the betas forever), and I never had this problem UNTIL now.
I can connect to the Euro router-- but not to any website. I switch to my ISP's wifi modem-- it works fine. I use a laptop to connect to the Euro router-- works fine.
So basically, the Euro router cannot handle iOS 15.1 (private relay is indicated as off, and am not using a private [random] mac-address).
Hi all, had posted on Reddit threads several months ago. Had disconnect/connection refused issues since iOS 14.5 or so (forget now which). Toggling Private Address, to on or off, whichever it isn’t, lets the device reconnect. As in, changing the MAC address lets it reconnect.
Long story short, turning off WPA3 fixed the issue for the past several months for me.
Was there ever a definitive solution to this issue? I am having the same problem with one iPhone. Wife's iPhone is fine. Ipad is fine. Only the one Iphone, and I can turn to Settings on the phone and watch the wifi connect and then disconnect. I've got four units in total -- one of which is a router. I'm in a 2500 square foot townhouse. I need all of the units because I need to use the ethernet port of each unit. Thus, there is no option to use less units. Please let me know if I just need to send these back and go with an alternate mesh solution. Thanks.
No, no *definitive* solution. I am continuing to monitor here. A few notes I can add at this point:
1. My original setup was 3 eero pros. That then changed to one eero pro 6 (replacing the gateway unit in my office) plus 2 eero pros, and more recently to just 2 eero pro 6 units (so all of the original eero pros are gone) -- I actively monitor for eeroOS updates and apply them immediately once available. Occurrence of the problem appears to have decreased since I dropped down to 2 eero pro 6 units, but it could also be that changes in eeroOS or iOS/iPadOS have also helped.
2. I do not use WPA3 and never have. Turning off WPA3 may help those who have it turned on, but it was not a factor here.
3. One thing that seems to cause the problem to occur fairly regularly is applying an iOS or iPadOS update to a device. Either immediately after updating or up to several hours later, the WiFi may disconnect and have to be manually reconnected. No idea if this is caused by a problem in Apple's software or the eeros.
4. Most of the devices that have disconnected are stationary iPads -- mounted on arms and used as TVs. So it's not a question of them moving around through different coverage areas.
I will continue to update this thread as I encounter the issue.
Sure enough, it just happened again -- my iPhone 12 Pro running iOS 15.1 dropped off of WiFi while I was sitting at home watching a movie. Had to reconnect manually.
Eero, YOU NEED TO TALK TO APPLE AND FIGURE OUT WHAT IS GOING ON HERE. This is unacceptable. If having the Private Address feature turned off, as I do on all of my iPhones and iPads, is the reason for the issue, then YOU AND APPLE need to figure out how to get it fixed.
In case anyone is wondering: I know when this happens because the Eero app on my iPhone pops up and says that a "new device" has connected to my network. It's not actually a new device -- it does this because the MAC address of the device has "changed" due to the Private Address option on the phone changing from OFF (where the true MAC address is shown to the Eero network) to ON (where a randomized MAC address is shown to Eero). In other cases, the device drops completely off the network and I only notice when I check the Eero app and see that the device was "Recently Online".