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Zigbee Server Unresponsive

I purchase a Eero 6+ 7 months ago and have been using my 2 Zigbee devices (1x power plug and 1x Switch for Hot Water) connected to my 2nd Eero unit fine for at least 4 months now. All of a sudden this week the Zigbee server is unresponsive. I’ve tried restoring all 3 eero units to factory settings and reinstalling the whole system and I’ve done testing on both my Zigbee appliances. Anyone got an idea what is going on? I notice my Eero did a firmware update recently, could that be it? Otherwise should i return the units for a replacement? I must still be under warranty.

2 replies

    • Ernesto
    • 10 mths ago
    • Reported - view

    A mi me pasa lo mismo desde el dia 12 de junio que actualizaron los dispositivos zigbee se desconectan cada 24 horas despues de la ultima vinculacion

    • Ernesto
    • 10 mths ago
    • Reported - view

    The technical service of eero is a shit I take since June 12 that updated the firmware version with this problem and today after 3 weeks they know that the eero has a zigbee hub and the last answer they give me is that if I restart the eero I have to reconfigure all the zigbee. They don't know what they're talking about

Content aside

  • 10 mths agoLast active
  • 2Replies
  • 113Views
  • 2 Following