Intermittent disconnects via ethernet

I recently purchased eero Pro and am having a problem with intermittent disconnects to devices connected to the wireless units.  More specifically, in my setup 2 of the routers connect wirelessly (i.e. not via ethernet backhaul) and I am running Rokus wired off the eero's ethernet/LAN ports.  Fairly frequently when I am watching, for example, Netflix or Amazon, I very briefly lose the signal - the picture either goes blank or shows "static".  The interruptions are very brief but it seems like it happens (on average) about every 15-20 minutes.  Has anyone else experienced a similar issue or have any suggestions?

I should also note that running download tests on the connections provided to the Roku players consistently shows good results.  I previously was running the Roku players wired via powerline adapters with my old router and never had this problem, despite having significantly lower download speeds.

7replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Guess no ones replies to these

    Reply Like
    • Davezac —

      Thanks for reaching out. Are you experiencing a similar issue as reported by  Chasim ?

      Reply Like 1
  • Hi  Chasim —

    Thanks for reaching out and sorry to hear the issue you are experiencing. Also, I apologize for the delay here—I'm not sure how this post slipped by us. Thanks  Davezac for bringing it to our attention.

    If you are still experiencing this issue, please let us know. We'd be happy to help troubleshoot here, or Please feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

    Reply Like
  • W10 drops internet connection every 30min. Is there a way to keep the band on 2.4 vs 5ghz? 

    Reply Like
    • Davezac —

      Thanks for following up. Sorry, I'm not familiar with W10—is there a chance this was an autocorrect? If not, would you be able to provide a bit more information regarding the device? 

      In regards to forcing a frequency, that isn't currently supported with eero. eero is designed to have a single SSID, which allows devices to roam freely without having to switch between the 2.4 and 5 Ghz network.

      Reply Like
      • Davezac
      • Davezac
      • 2 mths ago
      • Reported - view

      Jeff C. w10 is windows 10

      Reply Like
    • Davezac Thanks for clarifying. We should definitely take a look as that shouldn't be the case. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . Thanks!

      Reply Like
reply to topic
Like1 Follow
  • 1 Liked by
  • 2 mths agoLast active
  • 7Replies
  • 277Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com


Latest from the eero blog

eero, plus peace of mind

Learn more about eero Plus and how our security suite helps to keep both your devices and everyone in your home safe while online.