Intermittent disconnects via ethernet
I recently purchased eero Pro and am having a problem with intermittent disconnects to devices connected to the wireless units. More specifically, in my setup 2 of the routers connect wirelessly (i.e. not via ethernet backhaul) and I am running Rokus wired off the eero's ethernet/LAN ports. Fairly frequently when I am watching, for example, Netflix or Amazon, I very briefly lose the signal - the picture either goes blank or shows "static". The interruptions are very brief but it seems like it happens (on average) about every 15-20 minutes. Has anyone else experienced a similar issue or have any suggestions?
I should also note that running download tests on the connections provided to the Roku players consistently shows good results. I previously was running the Roku players wired via powerline adapters with my old router and never had this problem, despite having significantly lower download speeds.
Hi Chasim —
Thanks for reaching out and sorry to hear the issue you are experiencing. Also, I apologize for the delay here—I'm not sure how this post slipped by us. Thanks Davezac for bringing it to our attention.
If you are still experiencing this issue, please let us know. We'd be happy to help troubleshoot here, or Please feel free to give us a call at 1-877-659-2347 or email us at firstname.lastname@example.org .Reply