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Eero Pro 6 Issues - Still a Beta Product

After too many hours to count of banging my head trying to figure out (I did contact support) why multiple high speed connections (have 1gb/s fiber to the house) from 300mb/s to 500mb/s intermittently slows to crawl <2mb/s for multiple devices at once, I see this article https://www.cnet.com/news/eero-6-review-amazons-wi-fi-6-mesh-router-underwhelms/  which includes many of the symptoms I'm seeing.  So I paid for a $600 network that slows to crawl due to IMO releasing a product not ready primetime.  No bueno

17 replies

    • Richard1864
    • 3 yrs ago
    • Reported - view

    I’ve had that issue before with fiber; 90% of the time it has to do with the fiber connection to the house and NOT the router(s) I’m using. 

    • speedhog
    • 3 yrs ago
    • Reported - view

    Not a fiber issue, here's how I know:
    1). Had main tv just about Eero buffer when intermittent issues arose with wifi, connected directly to tv vs cat6 cable viola no more buffering when tablets, phones, other tv's started to buffer.  I even click troubleshoot in the app (useless) and it always & I mean always comes back A-OK even with my phone showing <1mb/s from various speed testing sites.    
    2). Have had fiber for over 4 years when I cut the cord and no issues with previous two networking devices.  This issue has only occurred once eero pro 5 was installed.  Never had a fiber issue that entire time, yes is it surprising.  

    • NJRonbo
    • 3 yrs ago
    • Reported - view

    I have owned 2 generations of Eero Pros.  Bought the first before anyone knew what a mesh network was.  I updated to gen 2 two years ago.

    For the most part, they have been reliable.  However, I do get a lot of sudden disconnects throughout the day.  Doesn't happen every day, but enough times in a month's span that when considering upgrading to the new Eero Pro WiFi 6 models, I am kind of thinking twice.

    Eero support has been great in trying to address my disconnect issues.  However, we haven't really come to a solution to the cause after several months of me complaining to them.

    At this point, I am either going to buy the Infiniti Alien routers (three of them) which is twice the price of the Eero WiFi 6 3-pack or I am going to sit it out and wait for WiFi 6E which is a faster protocol that will be introduced next year and as a result, will see all new mesh units from the major brands.

      • speedhog
      • 3 yrs ago
      • Reported - view

      NJRonbo unfortunately happens numerous times throughout a day, have a very mad wife & kid.  I had a an unifi dream machine with access points that took some time to configure configure as I had to adjust frequencies & radio power from each unit due to what appeared be overlap interference from each other & other network radios, auto did not work.  This is discussed ad nauseam in unifi forums.  Moved away from that as after running a few months just never could get the network speed up and many of the features I wanted use I had to turn off.  I really like the alien but didn't didn't want to run into the same issues.  Previously had the orbi mesh AC3000, never had an issue and worked like a dream. Got the dream machine as we added a Granny flat which extended our footprint and wanted to run multiple separate networks (more than 2) to ensure security with IOT devices.  Another thing that was a disappointment with eero, only 2 networks (main & guest). Thinking about getting the AX6000.  Just want something now that works and I don't get yelled at constantly that the network is down again for the 1000th time. Ugh

    • NJRonbo
    • 3 yrs ago
    • Reported - view

    Speedhog,

    You are going to be in for a huge disappointment trying to find the best WiFi 6 router.  I have spent weeks looking.

    First of all, it's finally nice to meet someone that has the exact same disconnection issues I am having with my Eero Pro 2nd Gen.  Constantly going down during the day for 5-10 minutes.  Additionally, WiFi speeds drop dramatically and I have to unplug/plug the units to reset them and all is okay.

    I am hearing the Orbi units are not great.  I have been getting advice on several forums and people aren't happy with the AX6000.

    I really want to go with Amplifi Alien.  I would use two in backbone mode and a third as a mesh extension.  All standalone units priced at almost $400 each.  Some swear by the Alien.  Other reviews not so much.

    But in all, you can drive yourself crazy reading positive reviews for a particular model only to read some highly negative ones that make you think twice about investing all that money.

    At this point, I know that I want to leave Eero.  But who to go with?  That's an unknown.  I am almost willing to put up with the Eero problems and wait for WiFi 6E.  Why spend $1k now and in another year have to do another upgrade?  

    I really want the Amplifi Alien units.  They look awesome.  Hope I can hold myself back.  Let me know what you end up doing.

    • intrval
    • 3 yrs ago
    • Reported - view

    I have to say that I completely agree with the OP and the cnet article - I have endured a very similar experience as they have described with the Eero Pro 6. I purchased the Eero Pro 6 to replace (update) my beloved Apple AirPort Extreme router from 2013. My Eero Pro 6 arrived on the 2nd November and immediately swapped out the AirPort for the Eero. 

    Setup is a breeze as it setup should be. But a couple days thereafter (4-5 November), I ran the same tests I performed on the AirPort Extreme with the Eero and compared the results - only to find that the AirPort Extreme provides a stronger and more consistent WiFi experience - my home is ~1000 sq feet/ single level and the router is situated in the middle of the house. The Eero WiFi connection slows to a crawl. 

    I then enabled Bandsteering in the Eero Labs, thinking (hoping), that enabling Bandsteering (as it implies) would have drastically improved the Eero experience. It did not. The Bandsteering algorithm on the Eero is non performant, does not update or steer devices from 2.4 to 5 when available. Eero Bandsteering is awful - plain and simple. The AirPort Extreme (2013) just does so much better with respect to WiFi.

    I will be RESETTING the Eero this weekend and trying again, if that does not alleviate the poor performance (range), band steering and WiFi speed slowdown / buffering and disconnections (why?)  - it will be returned. 
     

      • speedhog
      • 3 yrs ago
      • Reported - view

      intrval I reset everything, started from scratch just to rule anything out and it did not help.  I called yesterday to return the unit, they indicated an RMA would be issued by the RMA dept and still have not received an email with RMA number.  I get waste more time to ring them again today to try to get this returned.  Bought the Asus AX6600 to replace it, and for the single day that's it's been in use has been pretty solid.  

      • Moreloanzzz
      • 3 yrs ago
      • Reported - view

      intrval same situation with me.  Literally to the day lol.  Had an airport for some time and almost never had issues. 
       

      Ordered the eero Pro 6’s and received November 2nd.  Everything seemed smooth in setup, but it became a nightmare within a few days.  Turned on band steering as many suggested, but speeds are still all over the place, often extremely low given gig fiber.   Beyond frustrated at this point.  To the point I’d never buy another eero system.  

    • smoothoperator
    • 3 yrs ago
    • Reported - view

     So this is my speed I have been getting with my Samsung galaxy s20 phone next to the eero pro 6. The phone is showing wife6 coneection.  But speed to device is so bad (10 times less than my internet service provicer speed). Did I make any wrong setting? or is Eero Pro6 just so bad?

      • txgunlover
      • 3 yrs ago
      • Reported - view

      smoothoperator 10 feet away, my S20 Ultra gets 700-800 consistently. 

    • smoothoperator
    • 3 yrs ago
    • Reported - view

    forget to mention. This test result is from the 2nd eero pro 6 router point upstair. the main 1st router point connected to modem give a better test result (i.e. 800 mbp) with my S20 phone. 

    • Dkdk9
    • 3 yrs ago
    • Reported - view

    Glad I’m not the only one that has been experiencing speed drops. Support has gone cold turkey on me after they said tier 2 would be in contact (twice now). My speeds wired are full gigabit so from that standpoint, it’s great. WiFi when working is great. But I’d say upwards of 15-20 times a day I get drops where speedtests will ramp up to 200 Mbps and then end at 0.2 Mbps and then nothing flows until I toggle WiFi on the device (and even then that doesn’t resolve the issue).
     

    I wish Eero would get this under control because I really like everything else about the setup. And I wish support techs would be more hands on and involved to try to troubleshoot more. I’d offer my time for them to make the product better. But alas, I’ve heard nothing after I was told tier 2 would be in contact. 


    Tomorrow my Asus RT-AX88U shows up. We’ll see how that goes...

      • Moreloanzzz
      • 3 yrs ago
      • Reported - view

      Dkdk9 yep, same issues for me

      • Dkdk9
      • 3 yrs ago
      • Reported - view

      I do recommend the ASUS RT-AX88U. Super fast and covers the whole house from the basement! Glorious gigabit WiFi!

       

      I'm currently in the middle of testing 6.2.1-23 build on the eero... Why? Because I like pain I guess. Initial thoughts. It’s made wired connections worse. And did not fix wireless issues I was having. :(

       

      Maybe it needs time to bake in, but I’ve already spent too many hours trying to troubleshoot this. 
       

      Makes me sad because I love the eero app.

      • Moreloanzzz
      • 3 yrs ago
      • Reported - view

      Dkdk9 I appreciate the feedback. I’ve also spent so much time troubleshooting that I’m at the point I just want a solution.  Even if it means going with another system.  I’ll look into the ASUS RT-AX88U.  Thanks again!

    • llamee1
    • 2 yrs ago
    • Reported - view

    So just wondering what setup everyone has. I have a 6 Pro and needed to add one extender. When I add the extender, there are times my WiFi will slow to a crawl. When I remove the extender, the issue immediately goes away. I've contacted support, but they haven't helped. I'm also using cable, not fiber. 

    • Dkdk9
    • 2 yrs ago
    • Reported - view

    Came back here to say that I tried the latest updates (6.3.1, 6.4.0) on a whim for the eero pro 6 and I have to give kudos to the team. All of my issues have been resolved. It’s now been close to 3 months without any issue! 

    I’m so glad this resolved for me. With working from home for the past year and a half, stable WiFi is a must. 

    My current setup is 3 eero pro 6’s, one in the family room (first floor), one in the basement, and one in the 2nd floor bedroom  The basement and bedroom are wire backhauled with the family room being the gateway.

    Nice work Eero team! Thank you!

Content aside

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