Eero Pro 6 Issues - Still a Beta Product
After too many hours to count of banging my head trying to figure out (I did contact support) why multiple high speed connections (have 1gb/s fiber to the house) from 300mb/s to 500mb/s intermittently slows to crawl <2mb/s for multiple devices at once, I see this article https://www.cnet.com/news/eero-6-review-amazons-wi-fi-6-mesh-router-underwhelms/ which includes many of the symptoms I'm seeing. So I paid for a $600 network that slows to crawl due to IMO releasing a product not ready primetime. No bueno
17 replies
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I’ve had that issue before with fiber; 90% of the time it has to do with the fiber connection to the house and NOT the router(s) I’m using.
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Not a fiber issue, here's how I know:
1). Had main tv just about Eero buffer when intermittent issues arose with wifi, connected directly to tv vs cat6 cable viola no more buffering when tablets, phones, other tv's started to buffer. I even click troubleshoot in the app (useless) and it always & I mean always comes back A-OK even with my phone showing <1mb/s from various speed testing sites.
2). Have had fiber for over 4 years when I cut the cord and no issues with previous two networking devices. This issue has only occurred once eero pro 5 was installed. Never had a fiber issue that entire time, yes is it surprising. -
I have owned 2 generations of Eero Pros. Bought the first before anyone knew what a mesh network was. I updated to gen 2 two years ago.
For the most part, they have been reliable. However, I do get a lot of sudden disconnects throughout the day. Doesn't happen every day, but enough times in a month's span that when considering upgrading to the new Eero Pro WiFi 6 models, I am kind of thinking twice.
Eero support has been great in trying to address my disconnect issues. However, we haven't really come to a solution to the cause after several months of me complaining to them.At this point, I am either going to buy the Infiniti Alien routers (three of them) which is twice the price of the Eero WiFi 6 3-pack or I am going to sit it out and wait for WiFi 6E which is a faster protocol that will be introduced next year and as a result, will see all new mesh units from the major brands.
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Speedhog,
You are going to be in for a huge disappointment trying to find the best WiFi 6 router. I have spent weeks looking.
First of all, it's finally nice to meet someone that has the exact same disconnection issues I am having with my Eero Pro 2nd Gen. Constantly going down during the day for 5-10 minutes. Additionally, WiFi speeds drop dramatically and I have to unplug/plug the units to reset them and all is okay.
I am hearing the Orbi units are not great. I have been getting advice on several forums and people aren't happy with the AX6000.
I really want to go with Amplifi Alien. I would use two in backbone mode and a third as a mesh extension. All standalone units priced at almost $400 each. Some swear by the Alien. Other reviews not so much.
But in all, you can drive yourself crazy reading positive reviews for a particular model only to read some highly negative ones that make you think twice about investing all that money.
At this point, I know that I want to leave Eero. But who to go with? That's an unknown. I am almost willing to put up with the Eero problems and wait for WiFi 6E. Why spend $1k now and in another year have to do another upgrade?
I really want the Amplifi Alien units. They look awesome. Hope I can hold myself back. Let me know what you end up doing. -
I have to say that I completely agree with the OP and the cnet article - I have endured a very similar experience as they have described with the Eero Pro 6. I purchased the Eero Pro 6 to replace (update) my beloved Apple AirPort Extreme router from 2013. My Eero Pro 6 arrived on the 2nd November and immediately swapped out the AirPort for the Eero.
Setup is a breeze as it setup should be. But a couple days thereafter (4-5 November), I ran the same tests I performed on the AirPort Extreme with the Eero and compared the results - only to find that the AirPort Extreme provides a stronger and more consistent WiFi experience - my home is ~1000 sq feet/ single level and the router is situated in the middle of the house. The Eero WiFi connection slows to a crawl.
I then enabled Bandsteering in the Eero Labs, thinking (hoping), that enabling Bandsteering (as it implies) would have drastically improved the Eero experience. It did not. The Bandsteering algorithm on the Eero is non performant, does not update or steer devices from 2.4 to 5 when available. Eero Bandsteering is awful - plain and simple. The AirPort Extreme (2013) just does so much better with respect to WiFi.
I will be RESETTING the Eero this weekend and trying again, if that does not alleviate the poor performance (range), band steering and WiFi speed slowdown / buffering and disconnections (why?) - it will be returned.
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So this is my speed I have been getting with my Samsung galaxy s20 phone next to the eero pro 6. The phone is showing wife6 coneection. But speed to device is so bad (10 times less than my internet service provicer speed). Did I make any wrong setting? or is Eero Pro6 just so bad? -
forget to mention. This test result is from the 2nd eero pro 6 router point upstair. the main 1st router point connected to modem give a better test result (i.e. 800 mbp) with my S20 phone.
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Glad I’m not the only one that has been experiencing speed drops. Support has gone cold turkey on me after they said tier 2 would be in contact (twice now). My speeds wired are full gigabit so from that standpoint, it’s great. WiFi when working is great. But I’d say upwards of 15-20 times a day I get drops where speedtests will ramp up to 200 Mbps and then end at 0.2 Mbps and then nothing flows until I toggle WiFi on the device (and even then that doesn’t resolve the issue).
I wish Eero would get this under control because I really like everything else about the setup. And I wish support techs would be more hands on and involved to try to troubleshoot more. I’d offer my time for them to make the product better. But alas, I’ve heard nothing after I was told tier 2 would be in contact.
Tomorrow my Asus RT-AX88U shows up. We’ll see how that goes... -
So just wondering what setup everyone has. I have a 6 Pro and needed to add one extender. When I add the extender, there are times my WiFi will slow to a crawl. When I remove the extender, the issue immediately goes away. I've contacted support, but they haven't helped. I'm also using cable, not fiber.
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Came back here to say that I tried the latest updates (6.3.1, 6.4.0) on a whim for the eero pro 6 and I have to give kudos to the team. All of my issues have been resolved. It’s now been close to 3 months without any issue!
I’m so glad this resolved for me. With working from home for the past year and a half, stable WiFi is a must.
My current setup is 3 eero pro 6’s, one in the family room (first floor), one in the basement, and one in the 2nd floor bedroom The basement and bedroom are wire backhauled with the family room being the gateway.Nice work Eero team! Thank you!
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