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Eero Pro 6 upload speed slower than download

Hi, I have the Eero Pro6 and while I am happy with it the router the upload speed is slower than download. 

I have ATT Fiber Gigabit so is symmetrical 1 Gbps up and 1 Gbps down. When I run a wired speed test I get about 950 Mbps up and down. When I run a wireless test I get about 400 Mpbs down and about 250 Mbps upload. I also have a UDM router and I get consistent 400 Mbps up and 400 Mbps down. So is not ATT or the internet articles explaining why upload is slower, at least not in my case on fiber. My question is why Eero upload is slower when another router upload speed is the same as upload ? I have all factory default settings, latest firmware and testing speed from the same device. 

Help appreciated. 

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  • Hello Chris,

    Can you verify the topology of your network for me? There are a lot of possible causes so we're going to need to narrow them down one by one. Also, eeros behave best when they are connected directly into the modem and do not have a router upstream from them. If you have a modem router combo that is upstream from the eero can you bridge mode it and test? If not, you can try bridge mode on your eero network and test the speeds.

    Thank you,

    James

    eero Support

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  • Hi James, 

    With ATT FIber there are two ways to do it, have ATT RG then downstream the Eero in bridge or router. I did not use the Eero in bridge mode with the 5268AC. I have been using the 5268AC in passthrough mode to Eero router mode when this happened, and I had the issue described above. 

    I changed to the BGW210 RG. I tried bridge mode on the Eero with BGW210 and is slow.  In passthrough mode the BGW210 with the Eero as router is faster. What I noticed some devices can test 400/400 and others 400/250 the upload is slower than download. It seems to me this is device AND distance dependent. I would say based on my observation the further away a device is the slower  the upload.

    So it works better with the BGW210 passthrough to Eero as router but not 100% better. FYI when I run a speed test from the Eero app itself wired I get 945 Mbps up AND down. So I know the BGW210 is not a bottleneck. 

    Something is different on the Eero on the upload Wifi side. Newer devices such as AX have better or almost identical up and down speeds and powered devices plugged in to the wall such as a laptop have consistent up and down speeds. Other devices do not. 

    One way to truly test this is for Eero to be able to do a MAC clone. The way ATT works either use their RG or use what is called the dumb switch method, in which case the ATT RG is not used at all. I have used the dumb switch method  with other routers and speeds have been consistent. Unfortunately Eero does not have a MAC clone function. 

    Is there a way to request this feature please ? 

    Thank you for your support. 

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    • Hello Chris8 ,

      Thank you for notating all the testing you've done. WiFii devices are going to run slower than wired devices in almost every situation. WiFi devices are also going to be negatively impacted by distance from the AP that you were witnessing in your testing. Speed test servers are not an accurate way to test the speed of a WiFi 6 enabled network as it takes time for WiFi 6 technology to spin up and reach the maximum speeds and the speed test servers do not test long enough for the spin up to complete. The most accurate way we've found to test WiFi 6 right now is to upload or download large files. 

      In regards to the passthrough, we've found that the eeros work best when they do not have an upstream router that is potentially causing limitations.

      The eero speed test is showing what you should be able to pull. But keep in mind that if you have multiple devices on the network pulling/pushing data it is going to take away from your overall available bandwidth. Though you shouldn't see drops like what you are listing there. One big cause for speed loss that I've found is when the customers have too many eeros packed into an area. You can use this tool to find an approximation of how many eeros you should have for your home. 

      https://eero.com/find-your-system

      In regards to the feature request, the best way to submit that is to email support@eero.com with the request and we'll get it escalated up for review and consideration.

      Thank you,

      James

      eero Support

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