Eero install with Century Link C2100T modem
I've been on the phone with Eero 3 times now, and Century Link twice. The Century Link people don't know the difference between a modem, wireless router, and shinola. The Eero app fails at "registering Eero", and when the nice Eero support person did the registering herself, it still didn't work; even with a direct RJ45 connection between Eero and the modem, they wouldn't communicate. Is there some known issue and a workaround or fix? Has anyone else run into this?
I've tried 3 different Eero devices, swapped out the ethernet cables, tried different ports on both the eero and the modem. Multiple reboots of each & both. Thanks!
So the C2100T isn’t just a modem. It’s a modem and wireless router combo. What happens if you plug a computer directly into one of the ethernet ports on the C2100? If that works, then connecting the eero to that same port should work too.
And also, make sure the C2100 is running the latest firmware: https://www.centurylink.com/home/help/internet/modems-and-routers/utilities/update-modem-firmware.html