No "internet" on guest network only?
I have a strange issue that does not allow internet on my guest network only. It allows the device to connect, but the wireless status on the device says "no internet". This is happening on many IOS devices, but I did not test on a Windows device. Any device connected to my primary network works perfectly fine. Any suggestions?
73 replies
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Experiencing the same issue as everyone else here.
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Hi erik450 and trevorsheridan —
If you haven't yet, could you please contact our support team so they take a look into your network and pass along any findings to the necessary teams? Your outreach will be greatly appreciated.
Thanks!
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Just encountered the issue for the first time on multiple devices -- if it helps w/ debugging on the eero end, I had just changed the guest password before the problem started.
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Just want to add a "me too" to this issue. Have done the "soft reset" and that seems to clear it up... for a time. Then it just comes back. I hope an update is forthcoming with fixes soon.
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Hi johnt519 —
Sorry to hear you are experiencing an issue with your Guest Network. If you haven't yet, please contact eero support so we can take a look. This isn't a known issue, so we definitely want to take a look and help get to the bottom of what is potentially going on.
Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .
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I've send in a message to support (under another email). Curious how you say it isn't a known issue - the 26 replies in this one post seems to indicate otherwise...
Thanks.
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johnt519 totally can see how that is a bit confusing :) Something that is a known issue would be a problem without any solution. To my knowledge, we have been able to resolve it through troubleshooting with support.
With that said, if anyone here is still having this issue, please also contact support so that we can take a look and pass along any feedback and observations.
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As is shown here, "resolving" by constantly resetting the router is not a solution.
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johnt519 That wouldn't be considered a solution. That is just a troubleshooting step (resetting it once). If it doesn't resolve the issue, we would do further troubleshooting and then determine next steps and status of the reported issue.
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Well I haven't reset my router yet, so as soon as someone from support gets my message, hopefully looking at the network will shed some light.
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I've also run into no internet and DHCP periordic issues on the main network ever since the v2.3 firmware, I don't use a guest network. I've a number of times done the full power cycle and the soft reset and it works but then the problem always comes back up again. I'm hoping the new v3.0 firmware that just came out will be more stable.
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I am having the exact same issue. Just realized it this morning as I was troubleshooting my robotic vacuum that I have using the guest wifi (don't want my IoT devices on my main network if I can help it). Tried my laptop and iPhone on the guest network, and they get an IP address but can't get to the internet.
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I’ve been having a REALLY odd issue that’s similar in nature to this, but on my main network. YouTube seems slow two load, and then doesn’t buffer properly. If I switch over to my guest network, it works just fine. I’m lost at how to fix this.
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Jeff C. I have the exact same issue: Guest internet used to work then stopped, on all of my 4 eero's. This is for our AirBnB and I simply can't not have wifi for our guests. I had to go buy another router just for guest wifi! You have been directing everybody above to contact support for 1 year now. I contacted support too, spent an hour troubleshooting, with no help. They said they escalated to tier-2. Still no documented answer? Between this and the lack of PPPoE support (separate thread) I'm really regretting this purchase x4. FWIW, I'm using my eeros in bridge mode (per the non-supported PPPoE needed by century link fiber) but the problem remains in full-router mode too, across phones, tablets and laptops) I also reset the gateway eero before returning to bridge mode
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This happened to me on day 1 with a brand new Eero. Is there any way to fix the issue? Why is it even happening?
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This is STILL a problem, over one year later!!! The “solution” to just soft reset the entire network in my house on a regular basis is absolutely ridiculous. Why can’t you just fix this, eero? Do you realize how bad this is from a marketing standpoint?!? Guests on my network complain the network isn’t working, and I have to say “sorry, this eero system I paid a bunch for just randomly stops working for guests, and I need to reboot the router”. I doubt anybody who experiences this at my house is running out to spend $300 on one of your routers.
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Was this issue ever resolved? After numerous complaints about not being to connect to the network, I have traced the problem to this same issue ... guests are able to connect to the guest network, but are not able to connect to the internet! A reset fixes the problem for awhile, then same problem happens again. It's very unreliable, it will seem to fix itself and then will quit working ... super frustrating for kids who have a limited time to finish a test online!
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One of my customers has this problem since Day 1 with his Eero system. He does have a Static IP address from his internet provider. A soft reset usually fixes it. We sometimes have to do a couple of soft resets. I have had 2 eero systems at home with no problems at all but I don't have a static ip. Could the static IP cause the issue? Is there anything I can do to isolate the issue / find which Eero might be having a problem? Thanks!
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