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No "internet" on guest network only?

I have a strange issue that does not allow internet on my guest network only.  It allows the device to connect, but the wireless status on the device says "no internet".  This is happening on many IOS devices, but I did not test on a Windows device.  Any device connected to my primary network works perfectly fine.  Any suggestions?

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  • Hi  johnt519

    Sorry to hear you are experiencing an issue with your Guest Network. If you haven't yet, please contact eero support so we can take a look. This isn't a known issue, so we definitely want to take a look and help get to the bottom of what is potentially going on.

    Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

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  • I've send in a message to support (under another email). Curious how you say it isn't a known issue - the 26 replies in this one post seems to indicate otherwise...

     

    Thanks.

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  • johnt519 totally can see how that is a bit confusing :) Something that is a known issue would be a problem without any solution. To my knowledge, we have been able to resolve it through troubleshooting with support.

    With that said, if anyone here is still having this issue, please also contact support so that we can take a look and pass along any feedback and observations.

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  • As is shown here, "resolving" by constantly resetting the router is not a solution.

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  • johnt519 That wouldn't be considered a solution. That is just a troubleshooting step (resetting it once). If it doesn't resolve the issue, we would do further troubleshooting and then determine next steps and status of the reported issue.

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  • Well I haven't reset my router yet, so as soon as someone from support gets my message, hopefully looking at the network will shed some light.

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  • I've also run into no internet and DHCP periordic issues on the main network ever since the v2.3 firmware, I don't use a guest network. I've a number of times done the full power cycle and the soft reset and it works but then the problem always comes back up again. I'm hoping the new v3.0 firmware that just came out will be more stable.

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  • I am having the exact same issue. Just realized it this morning as I was troubleshooting my robotic vacuum that I have using the guest wifi (don't want my IoT devices on my main network if I can help it). Tried my laptop and iPhone on the guest network, and they get an IP address but can't get to the internet. 

    Reply Like
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 1 yr ago
      • Reported - view

      erikjoha  —

      If you haven't yet, could you please contact eero support so we can take a look?

      Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

      Reply Like
      • erikjoha
      • erikjoha
      • 1 yr ago
      • Reported - view

      Jeff C. I opened a ticket over email right after I posted here. Hopefully we can figure out what’s going on quickly. 

       

      Thanks!

      Reply Like
      • erikjoha
      • erikjoha
      • 1 yr ago
      • Reported - view

      Is anyone else experiencing this problem regularly? I restarted the gateway eero the first time based on what support told me - then it happened again 5 days later, I again restarted the gateway to fix it, but I shouldn't have to restart the gateway regularly to keep the guest network running?

      Reply Like
  • I’ve been having a REALLY odd issue that’s similar in nature to this, but on my main network. YouTube seems slow two load, and then doesn’t buffer properly. If I switch over to my guest network, it works just fine. I’m lost at how to fix this.

    Reply Like 1
  • Jeff C. I have the exact same issue: Guest internet used to work then stopped, on all of my 4 eero's. This is for our AirBnB and I simply can't not have wifi for our guests. I had to go buy another router just for guest wifi! You have been directing everybody above to contact support for 1 year now. I contacted support too, spent an hour troubleshooting, with no help.  They said they escalated to tier-2. Still no documented answer?  Between this and the lack of PPPoE support (separate thread) I'm really regretting this purchase x4. FWIW, I'm using my eeros in bridge mode (per the non-supported PPPoE needed by century link fiber) but the problem remains in full-router mode too, across phones, tablets and laptops)  I also reset the gateway eero before returning to bridge mode

    Reply Like
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 1 yr ago
      • Reported - view

      Denash97227 —

      Thanks for taking the time to reach out and I'm sorry to hear you're experiencing an issue with your guest network. This isn't something we often see, and hopefully, our tech support team will be able to identify what is going on and get this resolved for you in a timely manner.

      Not every issue reported above have been similar in terms of cause, so we don't have a documented set of steps to take besides for the troubleshooting steps our team has had you go through, including:

      • Disabling and re-enabling the Guest Network
      • Power cycling your eero network
      • Power cycling your upstream network modem and/or router

      Working with tier-2 support, as well as our engineering team, our team will work to identify the issue you've reported and provide any necessary next steps.

      Thanks for your patience and understanding.

      Reply Like
  • This happened to me on day 1 with a brand new Eero. Is there any way to fix the issue? Why is it even happening?

    Reply Like
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 1 yr ago
      • Reported - view

      bigsimpfan  —

      Sorry to hear the issue you're experiencing. If you could please shoot us an email to support@eero.com or call 877-659-2347, we'll be happy to help.

      Reply Like
  • This is STILL a problem, over one year later!!! The “solution” to just soft reset the entire network in my house on a regular basis is absolutely ridiculous. Why can’t you just fix this, eero? Do you realize how bad this is from a marketing standpoint?!? Guests on my network complain the network isn’t working, and I have to say “sorry, this eero system I paid a bunch for just randomly stops working for guests, and I need to reboot the router”. I doubt anybody who experiences this at my house is running out to spend $300 on one of your routers.

    Reply Like
      • Dnash97227
      • Denash97227
      • 8 mths ago
      • Reported - view

      jonbirge  FWIW, one of my 4 eeros got sick and I was unable, even with support trying to help, to root cause the failure so I took that unit offline and bought a used one on ebay. the replacement has been working since (incl guest network). Unsatisfying that I neither found out nor corrected what caused this problem. Several of my eeros are mounted on high ceilings and thus difficult to access & power cycle.  For a cloud--connected system, seems to me that our units should be all rebootable / resettable remotely. 

      Reply Like
  • Was facing same issue 

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  • 8 mths agoLast active
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