
No "internet" on guest network only?
I have a strange issue that does not allow internet on my guest network only. It allows the device to connect, but the wireless status on the device says "no internet". This is happening on many IOS devices, but I did not test on a Windows device. Any device connected to my primary network works perfectly fine. Any suggestions?
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Hi johnt519 —
Sorry to hear you are experiencing an issue with your Guest Network. If you haven't yet, please contact eero support so we can take a look. This isn't a known issue, so we definitely want to take a look and help get to the bottom of what is potentially going on.
Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .
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johnt519 totally can see how that is a bit confusing :) Something that is a known issue would be a problem without any solution. To my knowledge, we have been able to resolve it through troubleshooting with support.
With that said, if anyone here is still having this issue, please also contact support so that we can take a look and pass along any feedback and observations.
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I've also run into no internet and DHCP periordic issues on the main network ever since the v2.3 firmware, I don't use a guest network. I've a number of times done the full power cycle and the soft reset and it works but then the problem always comes back up again. I'm hoping the new v3.0 firmware that just came out will be more stable.
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I am having the exact same issue. Just realized it this morning as I was troubleshooting my robotic vacuum that I have using the guest wifi (don't want my IoT devices on my main network if I can help it). Tried my laptop and iPhone on the guest network, and they get an IP address but can't get to the internet.
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Jeff C. I have the exact same issue: Guest internet used to work then stopped, on all of my 4 eero's. This is for our AirBnB and I simply can't not have wifi for our guests. I had to go buy another router just for guest wifi! You have been directing everybody above to contact support for 1 year now. I contacted support too, spent an hour troubleshooting, with no help. They said they escalated to tier-2. Still no documented answer? Between this and the lack of PPPoE support (separate thread) I'm really regretting this purchase x4. FWIW, I'm using my eeros in bridge mode (per the non-supported PPPoE needed by century link fiber) but the problem remains in full-router mode too, across phones, tablets and laptops) I also reset the gateway eero before returning to bridge mode
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This is STILL a problem, over one year later!!! The “solution” to just soft reset the entire network in my house on a regular basis is absolutely ridiculous. Why can’t you just fix this, eero? Do you realize how bad this is from a marketing standpoint?!? Guests on my network complain the network isn’t working, and I have to say “sorry, this eero system I paid a bunch for just randomly stops working for guests, and I need to reboot the router”. I doubt anybody who experiences this at my house is running out to spend $300 on one of your routers.
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Was this issue ever resolved? After numerous complaints about not being to connect to the network, I have traced the problem to this same issue ... guests are able to connect to the guest network, but are not able to connect to the internet! A reset fixes the problem for awhile, then same problem happens again. It's very unreliable, it will seem to fix itself and then will quit working ... super frustrating for kids who have a limited time to finish a test online!
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One of my customers has this problem since Day 1 with his Eero system. He does have a Static IP address from his internet provider. A soft reset usually fixes it. We sometimes have to do a couple of soft resets. I have had 2 eero systems at home with no problems at all but I don't have a static ip. Could the static IP cause the issue? Is there anything I can do to isolate the issue / find which Eero might be having a problem? Thanks!
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Frustrating that 4+ yrs later this is still an issue with eero. We have had constant problems all this last year. Many troubleshooting events and connectivity is always a question. Guest network went off in the latest loss of WiFi after a power outage rebooted the whole
system. Everyone can log on successfully but there is no WiFi. Just continual. All the problems mentioned in this thread have not been resolved. Even with buying the upgraded pro 6 as suggested.
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I’m having exactly the same issue. I have six eeros (3 pro 6 and 3 pro). Various devices connect to the main network but have no internet access. They can connect via the guest network. The strange thing is that when they connect to the main network they are being assigned the wrong IP address. The address is not from the subnet assigned to the main network. It looks like they are being assigned an address from the guest pool starting 192.168.10. Obviously there will not be a route to the internet with the wrong address on that interface.
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I have also had the issue. It’s a DNS issue within the guest network. If you go into your iOS device and manually add the DNS to 8.8.8.8 that should correct the issue. Soft reset only corrects the issue until it doesn’t work again. If you’re like me and don’t want to continuously reset things this is a better fix until Eero creates a permanent software fix/update. Hope this is helpful
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I recently installed a new cable modem Arris SB6183. I contacted Xfinity to activate it and then I reboot eeros and I thought all were working. A couple days later I tried to connect the guest SSID then the iOS shows no internet connection then routed to a page for me to download Xfinity app for activation. I am not sure if there is something missing that needed to be set in the modem or it just eero's issue.
I accessed the modem via 192.168.100.1 but didn't see anything for me to set.
I soft reset eero, unplugged the modem and also tried to add DNS 8.8.8.8. None of them work. The main SSID is working great but the guest SSID just not working. Any idea? Thank you.