Security Cameras/DVR

Just got my eero yesterday and have been able to set it up on my hybrid wired and wireless network. Everything is working great and I'm really happy, except I am unable to see my security cameras from outside my network. I can see them fine within the network and they have been assigned a 192.xxx.xxx.xxx IP address.

My topology is: U-Verse Modem/Router (Pace 5268ac) in DMZ mode --> Eero 1 -->Netgear Prosafe 16-Port Gigabit Switch -->DVR (security cameras).

Before eero I had the DVR in a DMZ on the U-Verse Router, and was able to view them from outside the network, via "Media Port" 9000 and "Web Port" 85 on the iProtectron iPhone and Desktop apps.

I have gone into the eero app advanced network settings and forwarded those ports for the DVR's IP address, and have confirmed they are open.  Nonetheless I can't see the cameras outside my network.  My understanding is the eero doesn't yet have a DMZ setting.

I contacted support yesterday, and they assigned a ticket and are looking at it, but in the meantime I'm wondering if anyone else has had this issue.  I've thought about connecting the DVR/cameras directly to the U-Verse Router (in a separate LAN port, parallel to the eero) as another DMZ, but then I'm concerned I won't be able to access them from inside the network.  Any thoughts?

Also, if anyone has any thoughts about any security issues that could arise from this setup, I'd love to hear. 

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  • Hey  macheartdoc

    Thanks for reaching out! I am happy to hear everything is working great so far, but obviously, we'd like to get this resolved for you.

    There may be some feedback and/or ideas from members of our community, but if you'd like, give us a call at 1-877-659-2347 or email us at support@eero.com. Our team will be happy to take a look and help resolve this for you.

  • Thanks!  Support got back to me and was able to solve the problem.  Basically needed to forward both ports incoming and outgoing and now everything is working as it should.  A slightly different configuration then with the DMZ on the U-Verse router, but accomplished the goal.

    Very pleased with eero product and support!  Keep up the good work.

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  • macheartdoc thanks for telling the rest of us how to do it for ourselves. I appreciate that. 

  • yes, can someone from Eero please explain how to do this - forward incoming and out coming ports.  I'm having the same problem

  • I was just on hold for over an hour to get help with this topic. How do I talk with a real person at eero about this issue of my security cameras not being seen past eero to my lorex NVR?

  • Has anyone received an answer to this?

    I have a honeywell system and with my netgear router all i needed to do was plug the rj45 cable into the router and I was able to access the system remotely. any thoughts as to how I am able to get it working with erro?

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