I've been told by support that there's no way to force the EERO's (I have three) to use a specific channel.
My network is performing poorly and sporadically. Using a frequency analyzer app on my phone I'm showing EERO on the same channel(s) as 5 neighbors.
I thought the system hopped to open space automatically but this is clearly not happening.
Just got my first two eero's yesterday (Pro 6) and my first impressions aren't good. I'm getting much lower speeds on my office than I got before with an old Wi-Fi 5 NETGEAR Orbi system. How's that possible? And how come we can't change the Wi-Fi network settings, channels and everything?!
Same here, swapped out to Ubiquiti, not looking back.
If eero's intelligence was good enough so that it really didn't have to allow us to set a channel manually, I'd be fine. But it first connected to channel 149, which is pretty bad here. Next day, it switched to 36 and things got WAY better. The other day, it changed to 48 and it was still pretty good. Then, on the third day and for the past 4 days, it went back and stayed at 149. So it might think that's the best way, and it's very bad.
I also would like some kind of ability to give the eero a 'kick' and let it know to reoptimise / rescan the area OR the ability to manually choose the channels.
My user case is that eero worked fine until my utility company installed a smart electricity meter which signals on the same frequencies. My cheap dumb ISP router found other wifi channels to use however the eero 6 keeps using the same channels as the smart meter and quality and range has drastically reduced.
If only restarting it made it rescan or there was a button on the ios app we could press that says optimise wifi - something where it monitors traffic for a while and works out the best wifi channel to use. This could be taken further and over night the unit could review the connectivity logs and select a better channel - something TalkTalk in the UK do with their dumb cheap routers.
Switched to Ubiquiti Amplifi Alien mesh system. Totally happy, not going back. I really wish that Eero had worked out, but the lack of manual channel selection capability in a dense multi-dwelling unit (apartment building) is a deal breaker for performance and stability.
For the moment I have reverted to the cheap ISP router as it actually delivers ...
Hopefully when EERO is updated I will try again.
I have been facing Whats app call dropped from my phone due to interference issues and my phone support 2.4GHz. I have found 3 eero devices same frequency and same channel using my apartment and the distance is very close. All other company routers have feature channel selection but eero R & D department maybe don't know this feature.
Apartment living is definitely not ideal with all the radio interference. (My area has a ton of Bluetooth Interference) I certainly would be annoyed at having to change my router's channel everyday. Most router's do auto channel switching so it would be a never ending battle with your neighbors.
Have you tried setting up "Client Steering" and "Optimize for Conferencing and Gaming" in the Eero features?
If you have a PC you can also set "Band Steering" (2G/5G/6G) on the WiFi network Adapter. That actually works very well.
From my experience, if you work at home, you should do everything possible to hardwire your PC for video calls.
This is insane and very disconcerting. I spent the last few days migrating all the devices off my old setup with multiple APs and as close to interference-free 2.4 and 5GHz channel selection as possible. (I was a Wireless Engineer for Cisco for 13+ years).
I installed the eero Pro 6E mesh APs expecting they would find the least congested channels to settle on. Well, not only did they not do that, they actually chose the MOST congested 2.4 AND 5GHz channels. The eero system also decided it was a great idea to settle on the exact same channel for each mesh AP. I now have three APs sitting on Channel 7 for 2.4GHz and Channel 114 for 5GHz!
This is ridiculous. I'm going to give it a couple days to see if it will settle down to different channels in less congested channels but if it doesn't clear up, I'm going to return everything to Amazon. My only positive thought for this is that now that I've migrated everything over to the Mesh APs for wireless, the new installation will take very little time since everything is already optimized for that type of deployment. I'm seeing positive comments, reviews and specs on the Google Nest Wifi Pro with Wi-Fi 6E and it costs about $100 less than the eero Pro 6E bundle. Sorry eero, but y'all got some work to do on this product because it does not work as advertised.
Here are screen caps of the Wi-Fi network and you can see everything stacked up like Legos right on top of my neighbors APs when they should all be on different, less congested channels (at least for 5GHz) -- I know 2.4GHz is restricted to only three 20Mhz or two 40Mhz non-overlapping channels. Ridiculous. That's not RF optimization -- that's "de-optimization". It actually made things worse! AND, there is no way to fix it given the lack of those optimization features in the app.
I'm no engineer like yourself, but working with Cisco did you ever work on Mesh specifically?
Just speculating here, but maybe Eero doesn't allow for end-users to change Channels because it would mess up their Mesh somehow? (I'd like your 2cents)
Also, out of curiosity when you mentioned it made things worse on your network, could you elaborate? From your screenshot you really don't have a lot of congestion. Is that enough for packet loss on your end? It does seem like you have x2 Eeros too close together (according to that screenshot).
What do you mean by you have migrated over to the Mesh APs and optimized for deployment...and possibly changing to Google Nest?
FWIW, I am very happy with my Ubiquiti Amplifi Aliens (which I switched to due to this Eero channel selection issue). Almost three months now and not one reboot. Consistent high performance from all five APs in the mesh (wired). 140+ devices attached.
After more than 3 months of emails exchange with eero's support, I'm giving up on trying to make it work at my home. It only chooses channels 149 or 161, which are the worst here.
Not only eero insists on not offering advanced users the possibility of manually overriding the selected channel, but now their support decided to deny helping me because I live in Portugal, which "isn't a supported country" — as if it matter, for a Wi-Fi router, which country do I live in.
I'm no longer able to return my units, but I wish I could. It's quite unbelievable that I literally exchanged dozens of emails with them, wasted their and my time (and money), only because of this stupid decision of not allowing us to change the connection channel. It's actually ridiculous and will slowly kill the brand/product.
I have noticed a similar issue, on my system there are several issues.
the 2.4ghz channel chosen is channel 10 and the channel width is 40Mhz, both these setting are not to industry standard.
Channels 1,6,11 should only really be used and channel width should be 20Mhz.
the above setting are causing an impact to my network and other surrounding networks, is this something eero can resolve on an individual basis? or is it best to return to Amazon?
images from Metageek inSIDer application
- 3 mths agoLast active