Hi, Chi7 – Thanks for taking the time to post a thread and share your concerns with us. For ongoing problems with your eeros or devices that require active troubleshooting, we encourage you to reach out to Support directly, as it'll be much more effective than posting here on the Community. You can reach the team at 877-659-2347 or by emailing support@eero.com!

That said, myself and the other users here on the forums are always more than happy to offer insight and guidance where possible, so posting as much detail about the issue as possible will give us the most to go on so we can steer you in the right direction. Thanks again for posting, we look forward to hearing from you!

Kindly,
Drew, eero Community Team