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iPhone X losses connection until eero reset.

Hey everyone,

 

For about 2 weeks now I have been experiencing this issue. My iPhone will "connect" to my wifi, but won't actually be on it. The eero app says my phone is idle and trying to do anything that requires internet on the phone just loads infinity. Resetting my wifi will fix this issue until I leave my house and come back. 

I have tried restarting my wifi, my phone, and neither work. It should also be noted that my phone is the only one experiencing this issue. No other devices on the network are. 

On the network are 2 desktop PCs. An Xbox. An HP Printer. An iphone 8.  A Netvue camera. An Amazon Firestick and a Samsung TV. 

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  • Same exact issue.  It’s been plaguing me for months and I can’t figure a fix out.  

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  • I have the same issue, the temporary fix is to turn of and the right back on my wifi on any of my Apple products. On my Apple TV I have to restart it. This is very frustrating. All of my google and amazon devices work fine with no issues

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  • Thanks for lifting this up, Kozer. Have you attempted forgetting the network and reconnecting in your iPhone X settings? Additionally, I encourage you to reach out to support@eero.com so we can take a better look at your network. If you mention "community forum" in the subject line, we'll ensure a Senior Specialist takes a look at your issue.

    Like 1
  • I have the exact same problem, with 2 iPhones in the house that keep getting lost to eero. Once eero connection is lost the iPhone shows as having max wifi signal strength, but the eero app on the phone doesn't show the phones any more. This means the phones lose connections to printers, Sonos etc.

    I have tried, restarts of eero, modem restarts, airplane mode on/off, wifi on/off, phone reboots, none of that works. The only way to fix it is to ask the iPhone to "forget" the network and rejoin it. It's crazy I have to do this several times a day on two devices. Anyone got any ideas please?

    Thanks!

    Like 2
  • My wife and I just bought six eero hubs and we are experiencing the same issue.  Whenever our iPhones try to connect to the WiFi through the hub in our office, our phones will lost wifi and about 10 seconds later the hub will go offline. We unplug the hub and set it back up but it just does it again.  We've "forgotten" the network on our phones but it still doesn't work.  I have an iPhone X and she has an 8.  We are very frustrated and need some help.

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      • MiMi1607
      • MiMi1607
      • 3 mths ago
      • Reported - view

      ATL_Andy I just started having this issue with the last update. I turned off the settings in the iPhone wifi settings for my network to connect using private address. Click on wifi, click on your network name, and right under ask to autojoin is the setting to use a private address - turn it off. I was able to connect with no problems. I called both Apple and eero support when this happened a third time and they acted like I was the first one with this problem.

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  • Returning my eero router today. It is absolute garbage. Mine and my wife's iPhones lose connection (not wifi) about 10 times a day. 

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  • Hi,

    I'm having the same issue with my wife's iPhone and mine, both are with the latest version of IOS 14, and the Eero Pro and Beacons are with the software eeroOS 6.2.1. I just bought the Eero wifi system 3 weeks ago and I can't find the how to fix this issue. Can somebody help me how to fix it?

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  • Same issue here with iPhone XS and latest iOS releases. I periodically can't connect; usually rebooting iPhone and/or rebooting Eero network fixes it for a bit, but then it fails again and I have to start over.

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  • ALL of my iOS / iPadOS devices continue to have an issue where they randomly disconnect from eero WiFi and have to be manually rejoined. If a device was configured NOT to use the Private Address option, then the Private Address option becomes enabled and I still have to manually rejoin the WiFi network. We have tried swapping eero units, I have manually changed the DNS settings in the eero network (1.1.1.1 / 1.0.0.1), I have updated to 6.3.1, and I have verified that all is well in the AT&T fiber modem.

    At this point I am convinced that there is a bug between eero and Apple -- eero, YOU need to call Apple and figure out what the problem is. No other devices in my home have issues remaining connected.

    Like 1
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