Unable to connect Printer to Network
I have a Canon MX922 that I'm trying to setup on the new Eero Network I created. When I go through the setup of it on the printer, instead of asking for the network password, it's asking to choose the MAC address to connect to.
I confirmed the MAC address is the gateway device about 10 feet away from my printer. When I hit connect, the printer will fail to connect it.
Is there something I need to do in the app to allow this or would I need to reach out to Canon for support?
Thanks in advance!
This could be an issue with the printer trying to connect to the computer via WiFi instead of trying to connect to the WiFi network. When you are going through the steps to connect your printer up to your eero network and you select it, is it then asking for the mac id? I have found Canon's guide on how to connect your printer through the WLAN option. I have shared the link below.
I just resolved an issue where my Canon printer would not connect suddenly, and trying to reconnect I wasn't getting asked for the network password. After an hour with Canon tech support the culprit turned out to be having WPA3 enabled. Disabling WPA3 prior to connecting the printer allowed the wifi connection to proceed. Once connected WPA3 can be re-enabled. Hope that helps.
I would like to request that Older security protocols be supported even with WPA3 enabled.
Thanks for your assistance. Turning off the WPA3 feature temporarily thus enabled me to connect my canon PIXMA 922 printer, which I really love, to my eero Network. as we stated,as soon as it was connected, I was able to re-enable the WPA3 feature once again. Nice job guys.
Thank you all but can anyone tell me how to disable/reenable the WPA3? Or where to find how to do this?
I'm having the same problem connecting my Epson WF-2760.
I also have the same question that Gerry has about how to temporarily disable WPA-3.
Make sure to create proper zone, vlan or assign different physical port.
So this seemed to have finally worked for me. On the eero app, I ticked "Discover" and on the bottom ticked "eero Labs" and turned off WPA3. I then connected as Canon suggests and finally was asked for my password and connected the printer to the eero. Turned WPA3 back on and all seems well. Hope this helps.
With me, strangely, the exact opposite worked: I could not connect my brand new Pixma TS6350a, whatever I tried.
I then ENABLED WPA3. That did the trick.
Strange world. Canon Support was absolutely useless.
To finally get my HP printer to connect with eero, I had to create a new network name for eero, as my devices were apparently still connecting to my old router. I went into Account Settings on the eero app, Wifi name & password, then had to edit my old Wifi network name (you can keep the same password; in my case I changed the network name from Barn House to Barn House 2), then hit save. I then went into my computer's wifi connection setting and connected it to the new Barn House 2 network, and went in to my printer's wifi settings (where you enter the info on the printer itself) to also connect it to the Barn House 2 network, and lo and behold, after hours of messing around with this over the last couple weeks, everything finally works! And it's staying online - I don't have to keep rebooting or reconnecting each time I want to print, at least so far! An eero customer support agent actually coached me through this process.
- 3 mths agoLast active