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Unable to connect Printer to Network

Hello! 

 

I have a Canon MX922 that I'm trying to setup on the new Eero Network I created. When I go through the setup of it on the printer, instead of asking for the network password, it's asking to choose the MAC address to connect to. 

I confirmed the MAC address is the gateway device about 10 feet away from my printer. When I hit connect, the printer will fail to connect it. 

Is there something I need to do in the app to allow this or would I need to reach out to Canon for support? 

 

Thanks in advance! 

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  • Hello,

    This could be an issue with the printer trying to connect to the computer via WiFi instead of trying to connect to the WiFi network. When you are going through the steps to connect your printer up to your eero network and you select it, is it then asking for the mac id? I have found Canon's guide on how to connect your printer through the WLAN option. I have shared the link below.

    https://support.usa.canon.com/kb/index?page=content&id=ART139014

    Thank you,

    James

    eero Support

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  • I just resolved an issue where my Canon printer would not connect suddenly, and trying to reconnect I wasn't getting asked for the network password. After an hour with Canon tech support the culprit turned out to be having WPA3 enabled. Disabling WPA3 prior to connecting the printer allowed the wifi connection to proceed. Once connected WPA3 can be re-enabled. Hope that helps.

    I would like to request that Older security protocols be supported even with WPA3 enabled.

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  • 2 mths agoLast active
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