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Please admit you have a Sonos problem

I’ve spent dozens of hours with you resetting EEros and Sonos only to have the same problems reoccur: getting an improper encoding error on Sonos. Finally giving up. Call eero support and you can’t accept return because I bought through a retailer. Really?  Seriously? Your product doesn’t work. I don’t know why. I replaced it with a Nighthawk and my home WiFi and my Sonos work like a charm!  

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  • Sorry you could never seem to get the issue resolved. I know a number of other eero customers (including myself) use Sonos speakers in our homes with no issues, so it can/does work. I’ve heard from an eero developer that Sonos doesn’t work well on a mesh WiFi system like eero and eero had to do a ton of specialized engineering to get it work well. I’m guessing if you had just gone down to one eero unit (which is like what you’re doing now with your single Nighthawk router), that it would’ve worked fine then.

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  • DallasLongboard  Thanks for bringing this up! I have a surprising amount of issues with my Sonos system on the Eero. I am in a long 650sq ft. Jersey City apartment with 3 Eero Pros and 5 Sonos devices. I would not think the overkill of a network provided by Eero would ever be a problem with Sonos. Unfortunately, I have daily problems with jitter, discovery issues, and other playback problems. Obviously this can very much be a Sonos-related issue and I am also bringing this up with Sonos support. To note, I also have constant issues with AirPlay through the Eero system into Sonos...

    The real driving force of my frustration here is that Eero (and Sonos for that matter) claim to be a top-level tech company, yet with some simple consumer-level issue they seem to not have anything in place. I have been a huge supporter of Eero since signing on but these constant issues are quickly making me second-guess that decision. 

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  • I have 3 Eero's in my house that work great.  I got the Sonos Arc & Sub Gen 3 this week.  They were working fine until I tried to control my Sonos app from another part of the house.  I discovered if my phone was connected to a different Eero unit than my Sonos products were, the app couldn't find the Sonos products.  After rebooting everything a few times, I did some research.  I found that if I connected my Sub to the Eero via Ethernet, that resolved everything!

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  • I finally found stability using my Sonos app, but it took many painstaking hours of rebooting/resetting my sonos speakers numerous times. I live in an older part of Dallas, Texas with rolling blackouts, more frequent with everyone working from home, and would have to reset often. However, I finally found a user that said the same thing as Farlander...connecting the ethernet cable from one of your speakers to the router, and I also connected my sub.  So far it has been at least 3 months since I had to reboot.  I was also told that I shouldn't try to use an Eero Pro and Beacon, but to use 2 Pros. I bought the Eero Pro and 2 Beacons set, but only use one of the Beacons.  Does anyone recommend using 2 Pros and getting rid of the Beacons instead?

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