Eero Pro - Does it really need a Modem?

Hi all, I recently bought a Eero 6 device for my parents who live in India. They use ACTFIBER net connection which is more like a Fibernet. Description on the type of connection is provided in the link here-> http://www.zelect.in/router/best-router-for-act-fibernet. My parents are currently using Google Wifi routers (mesh) without any modem (the cable directly goes into the ethernet port) but I want them to move to Eero for better/faster service. How do I make this happen? I tried connecting the Eero directly to the Ethernet cable but it doesn't detect. Could you please guide me here?

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  • Hello Sanketh ,

    eeros do need a modem somewhere in the chain between them and the internet source. There could be a few things that are preventing the eero from coming online. First, if it is a stand alone modem you will need to power cycle that modem for a few minutes to clear out the assignment of the public ip address. If it is a managed network you may need to get the MAC ID of the eero added to an allowed list before it can access the internet.

    When they plug the eero in and try to create a network, what is the message the eero app is giving them?

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