Eero drops internet connection several times a week
For a long time my Eero just worked.
In the past week we've had three occasions where we lost internet.
On Feb 28th we had a loss in the evening, I rebooted (using the App) the Eero, but not the modem for ISP. (TekSavvy).
On Mar 1st @5:30 am, my wife tried to use her computer - she had no internet. She unplugged the Eero and eventually it worked.
Everytime in the past few months when I see an internet problem I check the app on my phone. The app claims were connected even when I can prove we're not.
Since rebooting Eero always seems to solve the problem I have a pretty strong suspicion that the Eero is at fault.
- Eero software version: v6.2.0-1837
- Eero is setup to do its own DHCP
Irony as checked the About box for other version information, I saw: Finally, Wi-FI that always works. I wish that were true.
I have seen the same thing with Telus. eeros don't have red lights, app says network is online, but no traffic will pass. It can be resolved by rebooting the gateway eero and/or the modem.
I have experimented with other home network solutions recently, and they have the same issue. I would encourage you to reach out to TekSavvy to make sure they check their end of it. Also make sure you aren't double-NAT'd.